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Sps Creative Media Advisor - German Speaking

AppleCorkFull-timePermanent

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming innovative products, services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are looking for a Creative Media Advisor to join our Specialist Program Support (SPS) team in Cork. This is a full-time, permanent position providing the opportunity to work either onsite at our Lavitt's Quay offices in Cork City centre, or as an At-Home Advisor from your own home. For work-from-home criteria, please see additional requirements.

Key Qualifications

  • Fluency in English and the above specified language requirement.
  • Familiarity with digital photography, digital music and common video formats
  • Understanding of word processing, spreadsheet, and presentation applications
  • Ability to manage critical issues from other queues
  • Advanced judgment, negotiation and structured problem solving methodologies
  • Passionate about supporting both internal and external customers
  • Experience troubleshooting multiple Apple product lines and knowledge of macOS, iOS and iCloud technologies is necessary
  • Demonstrated knowledge of call management skills and Apple tools
  • Strong time management and multitasking abilities
  • Excellent social skills and ability to adapt to different communication styles
  • Resourceful and flexible to job needs

Description

The Creative Media Advisor is responsible for ensuring customer satisfaction by providing telephone technical support for Apple's line of consumer Creative Applications and Pro Applications (Photos, iMovie, GarageBand, Keynote, Numbers, Pages, Final Cut Pro, Logic Pro, Compressor, Final Cut Pro, Logic Pro, MainStage etc.). Advisors in this position handle questions and issues that usually focus on specific product segments and addressing software issues. In addition, Advisors are responsible for effectively positioning and selling Apple's support products and technical solutions. When needed, the role is also responsible for reporting and raising issues and problems through appropriate channels.

Additional Requirements

  • - A quiet workspace, ergonomic chair and desk
  • - High-speed Internet service (10 megabits download and 3 megabit upload) from a reliable provider

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