Staff Officer

Salary Scale: €52,240 - €62,484

Hours of Work: Monday - Friday, 35 hours per week

Duties:

The successful applicant will be required to:

• The successful applicant may have a large, multi-level staff and will be expected to take responsibility for decision making in the section or area.

• Plan and prioritise work in terms of important timescales and other resource constraints.

• Participate in LOETB’s certification process for Construction Skills Certification Scheme (CSCS), to include Internal Verification, engagement with External Authenticators, and participation in Results Approval Panel meetings, as required.

• Coordinate the dissemination of assessment material to relevant parties, whilst protecting and maintaining the integrity of the assessment process.

• Act as point of contact for designated Approved Training Organisations (ATOs).

• Provide IV training for ATOs as and when required.

• Maintain an efficient and effective filing system to ensure that any and all data, records or information is readily available, as required.

• Assist in the development of improved working practices in order to achieve improved service delivery.

• Competently operate relevant Management Information Systems (NCSD and RCCRS).

• Deal sensitively with correspondence and telephone enquiries while maintaining a high degree of confidentiality.

• Conduct all work with a high level of attention to detail.

• Communicate efficiently and build productive working relationships with relevant internal and external stakeholders.

• Carry out lawful orders of the Chief Executive.

• Carry out any other duties appropriate to the grade, which may be assigned from time to time.

Personal Specification – Qualifications, Knowledge, Experience and Skills

• Candidates must have the requisite knowledge, skills and competencies to carry out the role.

• Proven experience conducting Internal Verification, ensuring assessment quality and compliance with standards.

• High level of experience and knowledge of the administrative function. Be capable and competent of fulfilling the role to a high standard.

• Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent, or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher, or have appropriate relevant experience which encompasses equivalent skills and expertise.

Competencies Required:

The appointee to the Grade V post will be required to show evidence of the following competencies:

People Management:

• Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues.

• Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise.

• Values and supports the development of others and the team.

• Encourages and supports new and more effective ways of working.

• Deals with tensions within the team in a constructive fashion.

• Encourages, listens to and acts on feedback from the team to make improvements.

• Actively shares information, knowledge and expertise to help the team to meet its objectives.

Analysis and Decision Making:

• Effectively deals with a wide range of information sources, investigating all relevant issues.

• Understands the practical implication of information in relation to the broader context in which he or she works – procedures, divisional objectives, etc.

• Identifies and understands key issues and trends.

• Correctly extracts and interprets numerical information, conducting accurate numerical calculations.

• Draws accurate conclusions and makes balanced and fair recommendations backed up with evidence.

Delivery of Results:

• Takes ownership of tasks and is determined to see them through to a satisfactory conclusion.

• Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation.

• Constructively challenges existing approaches to improve efficient customer service delivery.

• Accurately estimates time parameters for projects, making contingencies to overcome obstacles.

• Minimises errors, reviewing learning and ensuring remedies are in place.

• Maximises the input of own team in ensuring effective delivery of results.

• Ensures proper service delivery procedures, protocols and reviews are in place and implemented.

Interpersonal and Communication Skills:

• Modifies communication approach to suit the needs of a situation or audience.

• Actively listens to the views of others.

• Liaises with other groups to gain co-operation.

• Negotiates, where necessary, in order to reach a satisfactory outcome.

• Maintains a focus on dealing with customers in an effective, efficient and respectful manner.

• Is assertive and professional when dealing with challenging issues.

• Expresses self in a clear and articulate manner when speaking and in writing.

Specialist Knowledge, Expertise and Self Development:

• Displays high levels of skills and expertise in own area and provides guidance to colleagues.

• Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department or Organisation, and can communicate this to the team.

• Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team.

Drive and Commitment to Public Service Values:

• Is committed to the role, consistently striving to perform at a high level.

• Demonstrates flexibility and openness to change.

• Is resilient and perseveres to obtain objectives despite obstacles or setbacks.

• Ensures that customer service is at the heart of own and team work.

• Is personally honest and trustworthy.

• Acts with integrity and encourages this in others.