Staff Officer

The Housing Agency is now seeking applications for a Staff Officer IT – Grade 5 vacancy on a permanent basis. This post is based in our offices in Dublin 2. The Housing Agency operates a Blended Working Policy.

The role holder will provide frontline technical support and assist in the day-to-day management of ICT systems and services. They will ensure the smooth operation of IT infrastructure, coordinate the resolution of user issues, and contribute to projects that enhance the organisation’s digital capabilities.

Main Duties

• Provide first and second-level IT support to staff, resolving incidents and service requests promptly.

• Train employees on software and hardware usage; explain technical concepts clearly to non-technical audiences.

• Support end-users to maximise their use of organisational systems and tools.

• Manage helpdesk tickets, ensuring timely resolution or escalation to minimise disruption.

• Prepare management reports on helpdesk performance and recurring issues.

• Administer and maintain Microsoft 365, Microsoft Azure resources, Windows operating systems, Active Directory, and Microsoft Entra ID.

• Support device management through Microsoft Intune and assist with configuration, deployment, and troubleshooting of hardware and software.

• Monitor network infrastructure (switches, firewalls, VPNs) and assist with routine maintenance.

• Ensure regular data backups and maintain IT asset inventory (including asset tagging).

• Implement security best practices such as MFA, encryption, and mobile device management.

• Assist in maintaining ICT security policies and procedures; support compliance with cybersecurity standards (e.g., ISO 27001, GDPR, NCSB, NIS2).

• Participate in incident response activities and vulnerability remediation.

• Contribute to IT projects such as system upgrades, migrations, and application deployments.

• Test and evaluate new hardware and software for suitability.

• Maintain accurate technical documentation, including SOPs and user guides.

• Keep up to date with advancements in technology, recommend improvements, and maintain professional competency by successfully completing mutually agreed computer certifications on an ongoing basis.

• Carry out other ICT-related tasks as assigned from time to time.

Personal/Educational Requirements

• Bachelor’s degree or equivalent in an IT or engineering-related field.

• Minimum 18 months’ experience in IT support or systems administration.

• Strong technical knowledge of Microsoft 365, virtual environments, and cybersecurity tools.

• Excellent problem-solving skills and ability to work under pressure.

Competencies

• Communication and Interpersonal Skills – Tailors communications to effectively reach an audience. Is assertive and professional when dealing with challenging issues.

• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables.

• Delivery of Results – Manages and progresses multiple projects and work activities successfully.

• Decision Making – Exercises good judgment, makes well-informed decisions in a timely manner; consults with others as appropriate before implementing decisions.

• Planning and Organising – Contributes to the development of operational plans, ensures plans are fully implemented, and monitors progress to operational objectives.

• Specialist Knowledge – Strong knowledge of Microsoft 365 applications and related technologies, including software installation, configuration, support, and lifecycle management. Demonstrates proficiency in web technologies and applies best-practice IT policies and procedures to ensure secure, efficient, and compliant ICT operations.

Salary Scale – Staff Officer – Grade 5 LA Scales

€51,722 – €53,266 – €54,844 – €56,454 – €58,076

LSI 1 – €59,967

LSI 2 – €61,865

New entrants will be appointed on the first point of the scale in line with government policy. Different terms and conditions may apply if, immediately before appointment, you are a currently serving civil/public servant.

Eligibility to Compete

Candidates should note that eligibility to compete is open to citizens of the European Economic Area (EEA). The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein, and Norway. Swiss citizens under EU agreements may also apply.

To qualify, candidates must be citizens of the EEA by the date of any job offer. Eligible candidates must be:

a) A citizen of the EEA (EU Member States, Iceland, Liechtenstein, Norway); or

b) A citizen of the United Kingdom; or

c) A citizen of Switzerland pursuant to the agreement on free movement of persons; or

d) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a Stamp 4 visa; or

e) A person awarded international protection under the International Protection Act 2015 or a family member entitled to remain in the State as a result of family reunification with a Stamp 4 visa; or

f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a Stamp 4 visa.

Closing Date for Receipt of Applications

Thursday, 18th December 2025 at 12:00 noon.

Application Procedure

• All sections of the application form must be completed; incomplete applications will not be considered for shortlisting.

• Applications should be typed and submitted in PDF format to recruitment@housingagency.ie

.

• Applications will not be accepted under any circumstances after the closing date and time.

• Canvassing by or on behalf of the applicant will automatically disqualify.

• All information must be provided on the formal application form. Additional information such as CVs, references, and certificates should not be attached.

Should the person recommended for appointment decline or, having accepted the position, relinquish it, or if any additional vacancy arises, the Agency may, at its discretion, select and recommend another person for appointment on the results of the selection process.