Store Manager

At Three we’re used to going beyond expectations to better connect our customers

If that sounds like you, join us, and Be Phenomenal. Our Retail teams play a critical part in our enhanced store experience. Never has there been a more exciting time to join a team of open, honest and passionate employees. Three is forward thinking, you can’t stagnate in this job, and you’ll be part of a charming bunch of people that will become lifelong friends. There’s an energy here that’s infectious; we defy convention and we’re always looking at ways to shake up the industry and to surprise and delight our customers. You can be yourself here, and you’ll get to build strong relationships with customers and colleagues alike.

Join us as Retail Store Manager

• You will own overall performance and running of their store.
• Our managers motivate and consistently deliver targets and objectives.
• You will foster an environment of collaboration, inclusivity, and empowerment.
• Drive a culture of continuous improvement for self and team. We want you to be your best and your team to be the best they can be.
• Our managers don’t just manage stores they seek out opportunities to work on projects and collaborating with different teams in our business.
• Champion the best customer experience in store. We’re obsessed with and excited by the opportunity to WOW every guest that comes to our stores.
• Our managers pioneer a connected life and lead their teams to helping our guests discover lifestyle solutions that enhance their lives.
• Our managers champion change, leading and supporting their teams in an ever-changing world and workplace
• Be responsible for KPIs for store and teams in areas such as sale, stock, audit, and security and deliver operational objectives making sure store is fit to trade.
• Responsible for all RLP policies and processes for store audits

What else will the role involve?

You will make customers feel phenomenal by

• Taking ownership of customer issues, using your problem-solving skills to take care of them in a patient and professional manner until resolve
• Promote customer self-service with a ‘show’ rather than ‘do’ attitude, and through the My3 app.
• Embody a better connect life in person and engage with customers to tell a story about our product range, not just a tech spec

You will be responsible for driving sales

• Motivating your team to exceed targets, through coaching and supporting.
• Maintaining an expert-level knowledge of all products in the range attend trainings and keep current with product research and FAQs
• Engage with our customers to match them to the appropriate products and services in an approachable, personable manner
• Keep a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross-selling and upselling

You will go beyond the expected

• Support your team and manager
• Taking part in projects that support our people and customer experience/journey
• Keep up to date with industry trends and competitor activity to ensure you can demonstrate to customers why they should choose Three
• Continuously looking for improvements in processes or services, and have the confidence to put forward these recommendations

We appreciate each other by

• Coaching and supporting our team in a way that engages the individual
• Ensure store standards are met by replenishing stock, reorganising displays in line with planograms, and maintaining the cleanliness and positive reputation of the store
• Have an appreciation and understanding for Data Protection policies and ensure all administration is carefully completed and filed in the correct manner
• Demonstrate responsibility for RLP (retail loss prevention) policies and processes to show support for your store manager during store audits

Skills and experience we’re looking for

• Strong experience working in retail and managing store teams.
• Proven success in achieving targets and goals.
• Excellent interpersonal and communication skills.
• Have experience managing team in a customer facing/service position.
• Have excellent knowledge of MS Office.
• You will thrive on targets, goals and objectives and pushing yourself and your team.
• Hitting 100% isn’t enough, you aim higher than that.
• Passionate and obsessed about giving our Guests an outstanding experience in store.
• Managed inventory and controlled budgets demonstrating sound financial management and delivery.
• You will work with teams to support, motivate, and encourage each other for continuous improvement and achieving goals.
• You do the right thing and always ensuring your team adheres to policies and procedures. Comfortable leading in a changing fast paced environment moving
• Coaching and mentoring teams and colleagues comes naturally to you.

What we offer

• Competitive salary and Commission/Reward structure
• 25 days leave each year
• Smartphone with a generous employee plan.
• Benefits contribution paid monthly to use towards healthcare etc
• Employer matching pension scheme of up to 5%
• Life Assurance and Salary Protection Plan from day one
• Access to learning and development tools such as LinkedIn Learning

Leave Entitlements 

• Maternity
• Paternity
• Parents
• Parental
• Marriage
• Adoptive

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