Strategic Account Manager

Strategic Account Manager (Pathology Services) - London– (Job Ref: 26/SAMR)

Randox Health Pathology Services is transforming diagnostics for clinicians, hospitals, and health-tech providers across the UK. Through our digital ordering and results platform, nationwide sample collection network, centralised laboratory services, and integrated courier network, we deliver a complete diagnostics service to many clients nationwide. We have exciting new career opportunity for a Strategic Account Manager (Pathology Services) based at our offices in Fitzrovia, London.

Location: Boston House, 36-38 Fitzroy Square, London, W1T 6EY.

Contract Offered: Full-time, permanent

Working Hours / Shifts: 40 hours per week contract. Monday to Friday (half day on Friday).

What does this role involve?

Due to continued growth, we are seeking to recruit a Strategic Account Manager to join our client support and account management team. Based at London office, the Account Manager will play a pivotal role in ensuring a high-quality, personalised experience for all clients — including private hospitals, clinics, and digital healthcare companies. The role combines relationship management, commercial development, and product expertise. Manage a portfolio of clinical accounts, acting as the primary point of contact for operational and commercial queries. This role is to support national B2B accounts for Randox Health and will involve the following responsibilities:

• Own a portfolio of pathology account and deliver volume / revenue targets
• Build senior relationships across clinical, operations, procurement, IT and Finance
• Create accounts plans, manage pipeline, and forecast accurately within the CRM
• Lead onboarding and implementation for new accounts and services
• Drive renewals, pricing discussions, and tender support
• Identify growth opportunities (new panels, sites, pathways, partnerships)
• Monitor service performance (SLA / TAT / issues) and run regular reviews
• Coordinate internal teams to ensure delivery on accounts ( Labs, logistics, clinics, clinical, IT)
• Manage escalations end to end and communicate clearly with customers
• Ensure governance / compliance (HDPR, data sharing, quality standards)

Essential criteria:

• Strong track record of building and maintaining relationships with senior business stakeholders in healthcare / diagnostics industry.
• Showcase knowledge and experience in account management within the healthcare services sector.
• Experience within the diagnostics and/or clinical pathology market.
• Degree-level education, preferably in a science or business-related discipline.
• Background in healthcare, insurance, or corporate environments
• Proven experience working to and exceeding targets.
• Demonstrated ability to navigate and overcome market challenges.
• Excellent communication and presentation skills
• Fluent in English (written and spoken)
• Must be based in Central London (full-time, office-based role)

How do I apply?
Click Apply on the site you are seeing this advert on they will submit your CV to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.