Student Recruitment And Admissions Support Officer

Faculty/Unit: Academic Registry / Academic & Student Affairs Subject Area: Student Recruitment and Admissions Support Officer

Grade: Grade IV

Post Duration: Permanent

Reports to: Student Recruitment Manager

Salary: Grade IV salary scale €38,218 - €54,367* per annum

*Candidates should note that as per Department of Finance guidelines, entry will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if you are a currently serving civil or public servant.

Annual Leave: Annual Leave will be 23 working days. This leave is exclusive of public holidays.

Hours of Attendance: Working hours will be 35 hours per week - net of rest breaks.

Location: This position is based at NCAD, 100 Thomas Street, Dublin 8

Academic Registry operates as the central registry area for the College providing a range of services to students, academic staff and senior management. It is a very busy environment with a team of 13 staff working across the areas of student recruitment, admissions, registrations, fees & grants, Erasmus, examinations, student records, transcripts and conferrings. The student enquiry and general College reception desk is located in the area serving as the first point of contact for prospective students and the general public.

The area also supports the Head of Academic & Student Affairs in the academic development, management and administration of the College.

The post holder will join the Academic Registry services team and will be expected to provide a high level of customer service to prospective and current students, internal colleagues and external stakeholders. Reporting to the head of Academic Registry, the post holder will work across the service areas to support student recruitment, admissions, registration, records and Academic Affairs as required but will have a particular brief to work in the area of student recruitment and admissions.

Principal Duties and Responsibilities of the Admissions Administrator

The principle duties include:

· Work in the area of undergraduate and postgraduate EU and International student recruitment and admissions including:

- Respond to applicant queries

- Assist in organising NCAD Open Days and other Information sessions for prospective applicants

- Assist in organising the portfolio submission process and issuing portfolio results to applicants

- Assist in the processing of applications, communicate with applicants and liaise with academic departments on programme offers and student enquiries,

- Update student recruitment sections of the website, and other information resources.

- Post all student recruitment posts on social media

- Represent NCAD at careers fairs, exhibitions and school talks

· Manage the Student Information Desk 1-2 days per fortnight per fortnight. Duties to include: Providing an effective and responsive information and services access point to students, potential students and the public by responding to enquiries and addressing issues in a busy environment.

· Issuing student registration letters, student cards, booking medical appointments etc.

Additionally, the post holder will be expected to:

· Provide administrative support as required in in the area of registrations by preparing student registration information and lists, and updating registration information and status on the Student Record System.

· Provide reasonable flexibility in dealing with work allocated within Academic Registry / Academic Affairs.

Selection Criteria

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post. Applications will be assessed on the basis of how well candidates satisfy these criteria.

Mandatory

· Minimum of two years relevant administrative experience.

· Experience working in student recruitment and admissions services in a third level institution.

· The post holder must have good interpersonal skills, be a good communicator and have the ability to engage with potential applicants teachers, guidance counsellors and parents in promoting NCAD and advising on the application process.

· Good oral and written communication skills with the ability to understand and explain complex issues and processes to applicants.

· Proven ability to manage workload and meet deadlines.

· Proven ability to work as part of a team in a busy work environment.

· Excellent MS Office computer skills.

· High standard of administration, organisational and problem solving skills and ability to take initiative in these areas.

· Discretion in handling confidential information and an understanding of data protection issues.

· Flexibility in responding to the requirements of the post and ability to adapt to a changing environment.

· Good attention to detail and ability to work with a high level of accuracy.

· Flexibility in working hours, with availability for some evening and very occasional Saturday work.

· Academic qualification at Level 6 or higher on the NFQ or equivalent professional experience or qualification.

· Full Driving Licence

Desirable

· Experience of working directly with students.

· Wide Knowledge and experience of third level structures and procedures.

· Experience of updating content on web sites and social media administration.

· Experience working with management systems e.g. CRM, Portfolio Submission Platforms etc.[CR1]

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