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Student Services Support Officer

National College of Art & DesignDublinPart-time

Student Services Support Officer

Faculty/Unit

Academic Registry, Student & Academic Affairs

Subject Area

Student Services Support Officer (Student Information Desk)

Grade

Grade IV FTE 0.5

Hours of Attendance

35 hours per week pro rata - FTE 0.5 (working hours may be allocated in a higher proportion during term time i.e. Mid August - Mid June with flexible working options available)

Post Duration

Specified purpose contract until September 2026

Reports to

Student Records & Data Manager

Salary

Grade IV salary scale: €37,218 - €53,301 pro-rata per annum i.e. €18,609 - €26,650.50

*Candidates should note that as per Department of Public Expenditure, NDP Delivery and Reform guidelines, new entrants to the civil service will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if you are a currently serving civil or public servant.

Annual Leave

23 working days per annum pro-rata, i.e. 11.5 days per 10 months. This leave is exclusive of public holidays.

Location of Work

NCAD, 100 Thomas Street, Dublin 8. Due to the nature of this role, the post holder will be required to work on campus Monday – Friday (remote working will not be possible).

Position Summary

The National College of Art and Design, Dublin is Ireland’s leading provider of art and design education.

NCAD is based on Thomas Street in Dublin’s city centre and has a community of 1,500 undergraduate,

postgraduate and part-time students engaged in a wide range of study and research across the

disciplines of Design, Education, Fine Art and Visual Culture. NCAD has been the most significant

provider of art and design education in Ireland for over 250 years and is a Recognised College of

University College Dublin.

Academic Registry operates as the central registry area for NCAD providing a range of services to

students, academic staff and senior management. It is a very busy environment with a team of staff

working across the areas of Student Recruitment, Admissions, Student Records, Registrations,

Examinations, Fees & Grants, Erasmus and Conferring. The Student Information Desk is located in the in

Academic Registry serving as the first point of contact for prospective students and the general public.

The area also supports the Head of Academic Affairs in the academic development, management and

administration of the College.

The post holder will join the Academic Registry services team and will be expected to provide a high level

of customer service to prospective and current students, internal colleagues and external stakeholders.

Reporting to the Student Records & Data Manage. The post holder will have a particular brief to work on

the Student Information Desk.

Principal Duties and Responsibilities of the Student Services Support Officer

The principal duties include:

  • Act as a first point of contact for students seeking to access student services.
  • Providing a professional and responsive access point to students, prospective students and the
  • public at the Student Information Desk in Academic Registry.
  • Responding to queries in person, on the telephone and via email. Issuing students cards
  • Issuing letters and registration confirmation as requested by students
  • Managing appointments for student services
  • Taking and recording payments for required services
  • Supporting the Student Records area with registrations, transcripts and queries.
  • Maintaining/updating the information for the area on the NCAD website.
  • Additionally, the post holder will be expected to:
  • Provide administrative support as required across Academic Registry.
  • Provide reasonable flexibility working across the wider Academic Registry area as required.
  • Undertake any other appropriate duties as may be assigned by the appropriate officer from time
  • to time.

The duties and responsibilities as listed are broadly defined and are not exhaustive. The

performance of the entire range of duties is not necessarily confined to any one

individual, as the work requires that the staff function in a flexible manner, and work

together as a team.

Selection Criteria

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post. Applications will be assessed on the basis of how well candidates satisfy these criteria.

Mandatory

• 2 years relevant administrative experience (preferably in a third level institution).

• The post holder must have excellent interpersonal skills, be a good communicator and have the ability to engage with students as well as internal and external stakeholders.

• Good oral and written communication skills with the ability to understand and explain complex issues and processes.

• Proven ability to manage workload and meet deadlines.

• Proven ability to work as part of a team in a busy work environment.

• Excellent MS Office computer skills particularly in Excel.

• High standard of administration, organisational and problem solving skills and ability to take initiative.

• Discretion in handling confidential information and an understanding of GDPR.

• Flexibility in responding to the requirements of the post and ability to adapt to a changing environment.

• Good attention to detail and ability to work with a high level of accuracy.

• Academic qualification at Level 6 or higher on the NFQ or equivalent professional experience or qualification.

Desirable

• Experience working in Customer Service or working directly with students and with the general public.

• Knowledge and experience of third level structures and procedures.

• Experience of updating content on websites.

Closing Date 15th of November 2024

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