Student Support Officer X

Student Support Officer x 2 
Post 1: 22.5 hours per week - Lisburn Campus
Post 2: 36 hours per week - Current Campus, but will be required to travel to Newtownards at least once a week (fixed term contract up to 30/09/2026)

​​​​ABOUT US

Northern Ireland’s Further Education sector is a key driver of both economic and social inclusion. SERC as a college is a hub of innovation, collaboration and industry partnerships along with a strong community focus. We pride ourselves on delivering internationally recognised high-quality, industry-relevant courses, which equip our students with the skills necessary to grow and shape our economy and to transform their own lives in doing so. We are committed to continuous improvement and to fostering a supportive culture of creativity and inclusivity as a catalyst for success.

If you are interested in being part of a dynamic and forward-thinking institution that helps benefit society and creates transformational opportunities for learners, SERC may have a role for you.

The College offers a wide range of employee benefits, rewards and recognitions:
23 days annual leave + 12 public holidays (plus 6 additional annual leave days after 5 years’ service)
Additional leave to supplement closures during Easter, July & Christmas.
NILGOSC defined benefiter CARE pension scheme with employer contribution rate of 19%.
Corporate healthcare cash plan scheme.
Annual free health checks onsite.
Access to College gym facilities free of charge along with reduced rate membership with a range of gyms.
Mind Yourself health & wellbeing initiatives.
Cycle to Work scheme.
Teachers Credit Union.
Access to hair, nail & beauty salons onsite.
Continuous Professional Development opportunities via our dedicated Learning Academy

We currently have 2 vacancies for a Student Support Officer 
Post 1: 36 hours per week - Downpatrick Campus (fixed term contract up to 27/11/2026)
Post 2: 36 hours per week - Current Campus, but will be required to travel to Newtownards at least once a week (fixed term contract up to 30/09/2026

JOB PURPOSE​​​​​​​
To undertake a key role in supporting students including assisting in the planning, securing and monitoring of placements, assessment and recording of student progress and pastoral care.

​​​​​​​ESSENTIAL CRITERIA
1. Hold a Level 4 qualification or equivalent.
2. Hold GCSE English and Maths at grade C or above or equivalent.
3. A current driving licence and access to a car or have access to a form of transport that will enable the post-holder to fulfil the role in full.
4. Experience of using the Microsoft Office suite, in particular Outlook, Word, Excel and Teams.
5. An ability to communicate confidently and effectively with a range of stakeholders through various methods.
6. Demonstrate ability to create and develop links and effective working relationships with stakeholders.
7. Demonstrate excellent oral and written communication skills.

The above are minimum criteria.
These may be enhanced at the discretion of the Selection Panel.

​​​​​​​​​​​​​​​​​​​​​​​​​​​For further information on the main duties and responsibilities and criteria for this role, please see attached Job Description.