Supervisor

GET TO KNOW US

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and loves we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

KNOW THE ROLE

• Consistently deliver exceptional customer service

• Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team

• Responsible for opening and closing of the till system

• Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team

• Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations

• Ensure the shop floor is kept tidy and replenished and that store standards are maintained

• Support your management team by working towards individual and team sales targets

• Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience

• Support with training and development of team members in the absence of the senior management team

• Assist in the preparation and planning of promotional activities

• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)

• Regularly participate in training activities to become a confident brand ambassador

• Support the management team during absences with weekly trade report and conference calls

• Hold daily team briefs and set targets in the absence of the manager

KNOW WHAT WE’RE LOOKING FOR

• Strong communicator

• Understanding of excellent customer service

• Previous experience in retail

• Interest and awareness of key fashion trends

• Self-motivated and driven by targets

• Confident working in a team

Benefits

• Competitive basic salary

• Generous commission structure

• Gorgeous shoes each season

• Amazing employee discounts

KNOW HOW WE WORK 

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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