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Supervisor

New BalanceKildare VillageFull-time

Supervisor

Brand New Balance Posted Date 7 months ago(17/09/2019 12:33) Job ID 2019-8221 # of Openings 1 Category Supervisor Type Full Time

Overview

New Balance has a history of 100 years of enduring performance and is still running strong today. Part of what makes New Balance so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. New Balance thrives because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move New Balance forward. Ask yourself: Are you ready to move the world?

Provide superior customer service and utilising product knowledge and service techniques to meet the needs of customers whom enter or call the store. Other responsibilities include inventory, stock and merchandising projects as needed.

Responsibilities

JOB MISSION:

Provide superior customer service and utilising product knowledge and service techniques to meet the needs of customers whom enter or call the store. Other responsibilities include inventory, stock and merchandising projects as needed.

MAJOR ACCOUNTABILITIES:

As Supervisor, in addition to the key responsibilities below you will be responsible for opening and closing the store, training associates and role modelling superior customer service and utilizing product knowledge and service techniques to meet the needs of customers.

  • Provides customer service using proper selling techniques and product knowledge. This includes approach and customer contact; determining customer's needs, communicating product features and benefits; suggestive selling, building the sale and multiple selling and closing the sale. This applies to both in-store customers as well as customers who call the store.
  • Develop product knowledge of store merchandise to enable you to educate the customer on product features and benefits.
  • Correctly measuring and fitting the customer to appropriate NB product, communicating current store promotion and correct price, and reviewing features and benefits.
  • Keep floor area neat and organized. This includes stock and inventory functions, i.e. labeling and price marking items and merchandising apparel as needed. Organize and fill sales floor to maximize selling.
  • Perform cash register duties using POS procedures. Accurately follow company and retail division procedures to handle payment transactions (Open, Maintain, and Close Cash Register). Obtain management approval for specific transactions, as instructed. Package merchandise appropriately and inform customer regarding exchange and return policy.
  • Protect Company Assets by greeting customers; attach and detach security tags (if provided); Report shrinkage and security violations. Monitor floor merchandise.
  • Performs other duties as required.

REQUIREMENTS FOR SUCCESS:

  • Ability to perform basic maths and have basic PC and/or cash register skills.
  • Past retail experience desirable.
  • Must demonstrate strong customer service skills, good verbal communication skills and enjoy working with the public.
  • Must demonstrate ability to work in a team environment.
  • Ability to lift 15 - 40 pounds.

Flexible work schedule includes weekends and holidays.

Qualifications

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