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Supervisor

SparCastletroy LimerickFull-time

SPAR Castletroy, Castletroy Retail Park, Castletroy, Limerick, County Limerick, is looking for a Full-time Supervisor to join their fantastic team.

SUPERVISORY

  • Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
  • Ensure high quality and consistent customer service is provided at all times
  • To delegate and communicate effectively with the retail sales team
  • To supervise the effective induction and training of employees
  • Assist the Store Manager in the effective management of retail sales team performance

CUSTOMER CARE

  • To ensure customers receive high quality and consistent service at all times
  • To deal with and rectify customer complaints in an effective and pleasant manner
  • To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS

  • Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
  • Ensure housekeeping in the store is maintained at an optimum level
  • Co-ordinate in-store sales and promotions
  • To communicate with retail sales team regarding in-store sales and promotions
  • To ensure the appropriate cash register and cash handling policy is adhered to
  • To ensure shelf edged labels are updated on a weekly basis
  • To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

  • Ordering of stock
  • To assist the Store Manager in preparations for stock take and supervise where appropriate
  • To assist the Store Manager in minimising stock loss through wastage, damages and pilferage
  • Ensure food management and waste systems are adhered to by retail sales team
    • Check to ensure adequate stock is available for customer’s needs
    • Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock

LEGISLATION & SECURITY

  • To ensure secure opening and closing procedures with the Store Manager
  • To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation
  • To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
  • Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

  • To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
  • To achieve targets as agreed with Store Manager
  • Escalate issues to Store Manager as appropriate
  • To communicate with the Store Manager on an ongoing basis
  • To undertake other additional duties as may be assigned by the store manager

Requirements

  • Previous supervisory experience
  • Operational knowledge of retail environment
  • Excellent interpersonal skills
  • An understanding of consumer needs
  • Understanding of employment, health & safety , HACCP, and consumer legislation
  • Committed to continually improving standards
  • Self-motivated & ambitious
  • Computer literate

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