Support & Care Coordinator

Role Overview 

The Support & Care Coordinator empowers Older People to live independently and age in place, by delivering Housing with Support, personalised support and wellbeing plans, and innovative assistive technology. Through practical and emotional support, seamless care coordination, and collaboration with local services, this role ensures tailored, proactive solutions that enhance quality of life and prevent crises.

Responsibilities:

• Support coordination, devising personalised support plans to address challenges and find solutions to enhance the older persons quality of life.
• Build and sustain strong partnerships with healthcare, housing, social care, and community-based service providers, serving as the central communication hub to ensure integrated care and high-quality support delivery.
• Conduct comprehensive assessments to identify and address the needs of Older People, resolving challenges and mitigating risks, while regularly monitoring and reviewing care plans to ensure they remain aligned with individual needs.
• Monitor and manage key performance indicators (KPIs), striving to achieve SMART targets that maximize the reach and impact of support services for older people.
• Proactively advocate for older people and identify and address potential issues through collaborative problem-solving.
• Encourage multidisciplinary teamwork to identify and address potential challenges early.
• Liaise with the older person’s healthcare provider, consultants, GPs and primary care teams to report concerns including health, functional, or cognitive decline.
• Record keeping and report writing on ALONE’s CRM (Customer Relationship Management) database.
• Implement and manage the distribution, installation, and responsiveness to technology that enhance older people's well-being and safety within their homes.
• Ensure the safety and well-being of Older People by adhering to fire safety protocols and Health and Safety guidelines, monitoring and addressing potential risks in line with policy and procedure.
• Take appropriate action in the event of emergencies and critical incidents, following processes and procedures as necessary. 
• Any other duties within the general requirements of the above that may be assigned

Essential Skills and Experience:

• Patient Handling; Manual Handling; Basic First Aid desirable but not essential.
• Minimum 1-2 year experience providing person-centered care and/or support. 
• Diploma, Certificate, or Degree in relevant areas of community, social care, or related fields, is desirable but not essential.
• Demonstrate a keen interest in working with Older People and be committed to ALONE’s vision and mission, including ensuring that older people can age happily and securely at home and are strongly connected to their local communities.
• Ability to maintain the highest standards of confidentiality, discretion, and respect. 
• Excellent communication skills (both written and verbal), and the ability to network and cooperate well with individuals, groups, and stakeholders, is essential. 
• Strong problem-solving and analytical skills, including the ability to adapt your practice to meet the evolving needs of Older People. 
• Strong administrative skills.
• Good computer literacy, with experience of using case management systems, is desirable.#Excellent organisational skills, report writing, solution-focused skills and multi-tasking skills are desirable. 
• Excellent active listening skills.
• A passion for providing a high quality of service is essential.

Extra Benefits:

Extra Benefits 

• Salary: €37,000
• Annual Salary Reviews 

• Pension Scheme: Access our generous pension scheme

• Time Off in Lieu 

• Income protection after 2 years service 

• Long service awards for employees 

• Mileage Policy in place for applicable roles 

• Death in Service - after 6 months’ probation successfully completed. 

• Travel Saver Schemes 

• Sick Pay Scheme -after 6 months’ probation successfully completed. 

• Bike to Work Scheme 

• HSF Partnership 

• Horizontal Transfer Opportunities 

• Comprehensive Training & Development 

• Bespoke Induction Programmes 

• Progression Opportunities 

• Further Education Opportunities 

• Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employees 

• GP telephone Advice 

• Virtual Doctor 

• Private Prescription Service 

• 6 structured Counselling/ Emotional Wellbeing Service 

• Legal Helpline 

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