Support Coordinator

ALONERemote€27,000 - €34,000 per yearFull-time

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology.

We have more than 2,000 volunteers and 140 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator, and the Housing Regulatory Standard.

Role Overview

You will hold responsibility for managing a comprehensive caseload to support and advocate for services for older people in and across all care settings, to enable and empower older people to age well at home.

This role will focus on ALONE’s Support Coordination, Social Prescribing, Befriending and Support, Shared Living, and Housing with Support Services and Volunteer recruitment, training, and support. Much of the time is spent outside the office, as the majority of this job is mobile working, and planning your own days.


  • Manage and lead the response to complex cases including, but not limited to, issues regarding emotional wellbeing, housing issues, health difficulties, and vulnerable persons at risk of abuse.
  • Carry out comprehensive assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported, and resolved and that any risks are mitigated.
  • Advocate for the needs of Older People across a range of stakeholders
  • Recruit, train, and support volunteers, volunteer leaders to work safely and to develop a mutually beneficial relationship with older people availing of our services.
  • Build strong referral relationships with statutory and non-statutory agencies across Area F.
  • Maintain necessary confidentiality relating to the work of the service and regarding older people, staff, and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures.
  • Develop and maintain referral pathways to ALONE’s Support Coordination services.
  • During the COVID-19 response, your role will also involve, providing advice, reassurance, and up-to-date information on COVID-19 as instructed by HSE through the National Support Line and linking Older People to ALONE’s Telephone Befriending service.
  • Coordinating Practical Support such as food, fuel, and medication delivery to Older People at their homes and matching volunteers to deliver these practical supports.
  • You may be required to undertake additional duties or tasks as required.

During the COVID-19 response, you will be mainly working remotely from home and you will be provided with all equipment and devices to enable you to do this. 

Skills and Background

  • A self-motivated person who is committed to ALONE’s mission is essential.
  • Able to maintain the highest standards of confidentiality, discretion, and respect is essential.
  • High-level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups, and stakeholders, are essential. 
  • Previous experience in social care settings is desirable.
  • Good computer literacy, with experience in using case management systems, is desirable.
  • Excellent organisational skills, report writing, solution-focused skills, and multi-tasking skills are desirable.

Further Details

  • This role is 35 hours per week, Monday to Sunday.
  • These hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.

Regular travel and remote working is required with this role with adaptable working arrangements available to facilitate this flexibility.

This role will involve developing services across CHO8; Louth, Meath, Westmeath, Offaly, Laois, and Longford (or parts thereof).

Remote Induction and training will be carried out on commencement in the role. 

To Apply 

Please send a copy of your CV along with a cover letter stating what interests you about working with Alone by clicking Apply Now!

The closing date for applications is Friday the 25th of June 2021

Apply Now

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