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Support Coordinators

ALONERemote€27,000 - €34,000 per yearFull-time

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, support and befriending, housing with support, and the application of assistive technology.

We have a network of staff and more than 3,000 volunteers across the country.

We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

We are now recruiting for Support Coordinators for HSE Community Healthcare Organisations across the below CH0 areas:

  • CH01: Donegal, Sligo/Leitrim/West Cavan, and Cavan/Monaghan
  • CH02: Galway, Roscommon and Mayo
  • CH06: Wicklow, Dún Laoghaire, and Dublin South East
  • CH07: Kildare/West Wicklow, Dublin West, Dublin South City, and Dublin South West
  • CH09: Dublin North LHO, Dublin North Central, and Dublin North West

Your time will be divided between remote working and working in the community with the older person and external services.

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.

By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

Role Overview

Support Coordinators provide practical support and coordinate services for and with older people to address challenges and to find solutions.

An integral part of the Support Coordination role is to help resolve financial and pension difficulties, support engagement with local events and activities, access housing grants and adaptations, navigate the healthcare system, access housing, and tenancy support, and resolve any other challenges that may arise.

ALONE Support Coordinators act as a main point of contact to enable older people to access the supports and services they need. Support Coordinators are required to work both in-person and remotely with older people to ensure their needs are being met and they are receiving quality care and advice.

Responsibilities:

  • Manage and lead the response to older people including, but not limited to, issues regarding emotional wellbeing, housing issues, welfare allowances, health difficulties, and vulnerable persons at risk of abuse.
  • Carry out assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported, and resolved and that any risks are mitigated.
  • Advocate for the needs of Older People across a range of health, social care, and welfare services.

Build strong referral relationships with statutory and non-statutory agencies across your CHO area.

  • Adhere to all policy and procedures outlined in ALONE’s Quality management systems
  • distribute, install and respond to technology to benefit the older people they are working with older persons on new technology that promotes health and safety within their home and also their overall wellbeing.
  • Help meet the targets and goals of our services and meet the lead time for the delivery of services.
  • Provide regular, consistent & comprehensive reporting regarding developments, gaps or blocks in to the Service Manager
  • Develop and maintain referral pathways to ALONE’s Support Coordination services.
  • Develop and engage with care and case management systems.
  • You will be required to engage in comprehensive recording keeping on ALONE’s CRM database.
  • You may be required to undertake additional duties or tasks as required.
  • During the COVID-19 response, your role will also involve, providing advice, reassurance and up-to-date information on COVID-19 as instructed by HSE through the National Support Line and linking Older People to ALONE’s Telephone Befriending service.

Qualifications & Skills:

  • Candidates must demonstrate a keen interest in working with older people and be committed to ALONE’s mission.
  • A self-motivated person who is committed to ALONE’s mission is essential.
  • Able to maintain the highest standards of confidentiality, discretion, and respect is essential.
  • High-level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups, and stakeholders, is essential.
  • Strong problem-solving skills.
  • Candidates with a Diploma, Certificate, or Degree in relevant areas of community, social care, or related fields, are desirable but not essential.
  • Good computer literacy, with experience in using case management systems, is desirable.
  • Excellent organisational skills, report writing, solution-focused skills, and multi-tasking skills are desirable.
  • Excellent active listening skills
  • A passion for providing a high quality of service

Further details

  • This role is 35 hours per week, Monday to Sunday. These hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.
  • Regular travel and remote working is required with this role
  • This role will involve developing services across your area.
  • Remote Induction and training will be carried out on commencement in role.
  • The salary scale offered for this position is €27,000 to €34,000, depending on experience.
  • Full clean drivers licence and use of a car are required.

Visit our website please at www.alone.ie

  • Applicants that are successful to the interview stage but are not offered a position may be placed on a reserve panel and their CV’s will be kept on file.

To Apply

Click Apply Now to send a copy of your CV along with a cover letter stating what interests you about working with Alone, the role, and your availability.

ALONE is an equal opportunity employer.

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