Support Officer

Annual Leave: Annual leave will be 22 days a year. This allowance, which is subject to the usual conditions regarding the granting of annual leave, is on the basis of a five-day week and is exclusive of the usual public holidays.

Salary scale: Clerical Officer (Personal Pension Contribution) **

€605.69 - €639.04 - €647.53 - €664.05 - €688.44 - €712.80 - €737.14 - €754.87 - €774.99 - €798.31 - €814.74 - €837.85 - €860.81 - €896.63 - €924.78¹ - €949.31²

¹ After three years satisfactory service at the maximum.

² After six years satisfactory service at the maximum.

*Salary scale is correct as at 1 February 2026.

**New entrants to the public service will commence at the first point on the scale. Different pay and conditions may apply if, immediately prior to appointment, the appointee is already a serving Civil Servant or Public Servant. The rate of remuneration may be adjusted from time to time in line with Government pay policy.

General

The Charities Regulator is the independent statutory body responsible for registering and regulating charities operating in Ireland. Our key functions include maintaining a public register of charities and ensuring they comply with the Charities Acts.

We regulate approximately 11,500 charities registered in Ireland which are run by volunteers called charity trustees (also known as board or committee members). It is a complex and diverse sector with charities of varied sizes established for a wide range of purposes including the alleviation of poverty, provision of education, advancement of the arts and the protection of the environment, to name but a few.

We have an ambitious work programme aimed at increasing trust and confidence in the management and administration of charities. The successful applicant will be joining the senior leadership team as Director of Business Services and will be responsible for a number of key functions within the organisation. Given the size of our organisation, and the role of the Director of Business Services within the Charities Regulator, there will be significant cross-functional working and collaboration across the organisation.

Employing almost 50 people, our modern city centre office, located in George’s Dock, Dublin 1, is easily accessible by DART, Luas and many bus routes.

Benefits of working at the Charities Regulator

You will have the opportunity to contribute to our mission which is to regulate the charity sector in the public interest to ensure compliance with charity law and support best practice in the governance and administration of charities. In addition to achieving our vision of a vibrant trusted charity sector that is valued for the public benefit it provides, there are also great benefits to working at the Charities Regulator.

Below are just some of the benefits that the Charities Regulator has to offer:

• Inclusive and collaborative work environment

• Personal development opportunities through employer sponsored academic education, paid study leave and extensive in-house training and development programmes

• Public sector pay rates, pension benefits and annual leave entitlements

• Wellbeing initiatives, health initiatives, employee networking initiatives, confidential employee assistance programme

• 35 hours a week of attendance at work. The organisation has a blended working policy which enables staff to work remotely on certain days (up to a maximum of two days per week).

Applications are assessed based on business needs and the arrangements may be subject to change.

• City centre office easily accessible location

• Tax saver tickets, Bike to Work Scheme and bike storage onsite

• Positive and professional work culture

Further information about us is available on our website.

About the role of Support Officer Compliance and Enforcement Unit / Registration Unit

A Support Officer makes a valuable contribution to the work of the Charities Regulator and will be working in a dynamic and interactive environment. The role is a key support position within the Charities Regulator, providing information in a public facing role over the phone and by email and providing comprehensive administrative support to the team.

The role also involves assessing and processing certain forms and applications made to the Charities Regulator as well as involvement in ongoing projects supporting the delivery of the Charity Regulator’s business plan.

The Charities Regulator anticipates that over the coming year, further Support Officer positions may arise. Those positions may be filled from this recruitment process.

The duties and responsibilities of the successful candidate will include the following:

• Providing information to the public about the Charities Regulator’s functions by telephone, and in writing, meeting the highest of customer and quality standards

• Processing online forms submitted to the Charities Regulator

• Logging, collating, scanning, and processing inbound/outbound post

• General clerical work e.g. filing, photocopying, scanning

• Acting as administrative supports to management and staff

• Maintaining high quality records in a thorough and organised manner

• Supporting line-managers and colleagues

• Using information technology on a daily basis, for example word processing, spreadsheets, database, registration system, email and internet

• Supporting the implementation of new digital platform, for example system testing and contributing to the design and analysis

• Supporting project work

• Supporting management in preparation for meetings and attending meetings as required

Key responsibilities

• Contributing to the development of policies and procedures to increase efficiency and effectiveness

• Any other duties deemed appropriate to support officers

The above is intended as a guide to the general range of duties and responsibilities associated with the post and is intended to be neither definitive nor restrictive. It will be subject to periodic review with the post holder.

The Charities Regulator retains the right to amend the role profile, alter reporting lines and allocate resources within the Charities Regulator in the most appropriate manner and in accordance with business needs.

About you

Essential experience, skills, knowledge and qualifications:

The Charities Regulator is seeking to appoint an individual who possesses the following knowledge, skills, experience to a level appropriate to the role of Clerical Officer. Candidates must, on or before 5 May 2026, meet one of the following essential requirements.

Essential requirements

• A minimum of one years’ experience in a public facing customer service role or

• A minimum of one years’ experience in administration/processing in an office environment or

• Experience working in the public or civil service

Educational

• Have obtained a minimum of Grade D (or a pass) in at least five subjects in the established Leaving Certificate Examination or equivalent or

• Have passed an examination at the appropriate level within the National Framework of Qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher (Information in relation to the Irish National Framework of Qualifications is available here https://nfq.qqi.ie/

) or

• Be serving as a Civil/Public Servant with at least two years’ service

Skills

• An ability to deliver quality communications for customers and stakeholders (both internal and external) in everyday work through high standards and efficient practices

• Strong communication skills, including written communication skills, with an ability to present written material in a clear, concise, comprehensive and convincing manner, as evidenced in the application form and in comparison to other candidates

• Strong administrative skills, including processing applications in an accurate and timely manner

• Excellent interpersonal skills, including an ability to deal with the public in a front facing role

• An ability to adhere to, and comply with processes and procedures

• A careful and methodical manner, displaying accuracy at all times, including when conducting routine or repetitive work

• A commitment to the delivery of quality public service

• Attention to detail, displaying accuracy at all times

• Have excellent IT skills

Desirable experience, knowledge and skills:

• An understanding of the charity sector would be beneficial although not a specific requirement for this role

• Fluency in or a working knowledge of the Irish language is desirable, but not a specific requirement of this post

• An appreciation of public service values

Required competencies

Candidates should have all the abilities required of a Clerical Officer with the Charities Regulator. In particular, candidates must demonstrate in their applications and during the selection process that they have the following competencies, which are required for the role, by reference to specific achievements and relevant examples in their career to date:

• Teamwork

• Information Management and Processing

• Delivery of results

• Customer Service and Communication Skills

• Specialist knowledge, expertise and self-development

• Drive and commitment to public service values

Please note, for further information regarding each of the above competencies, please review the Public Appointment Service’s Clerical Officer competency framework.