Support Technician L

Support Technician L2 (Fixed-Term 9-12 Months)

Location: Craigavon

Hours: 37.5 Hours per week (Monday to Friday 09:30 – 17:30)

Salary: Competitive plus an excellent Benefits Package

Business Unit: Central Services

Open To: Internal and External Applicants

Ref No.: HRJOB11224

The Role

The IS Support Technician L2 role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The role also includes mentoring and providing support to the Support Technician role in their particular area of expertise. There will be an on-call element in this role that is scheduled on a rotational basis.

What we are looking for

To be successful in this role, we are looking for you to have:

· Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK.

· Third Level Qualification (or Equivalent)

· Significant Experience in Desktop Support

· Working knowledge of Microsoft Office products

· Proficiency in the use of Active Directory and Windows Operating Systems

· VDI Desktop Support knowledge

· Smart phone configuration experience

Further Information

For more information on essential and desirable criteria, please review the job description attached to the online job posting.

Apply Now

Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Experience in a Support/Desktop Support role must be evident in your CV for your application to be considered for this role.

Closing Date

We will no longer be accepting applications after 5pm on Thursday 22nd January 2026.

RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.”