Supporter Engagement Administrator

Job Overview

As Supporter Engagement Administrator, you will provide proactive and professional support to our Fundraising Manager by undertaking a range of administrative and fundraising duties.

You will be joining a highly proficient team where you will become central in the day-to-day operations of the fundraising department. The successful candidate will have an acute attention to detail and will have exceptional organising skills. This role will involve engaging with donors on the phone, email and post: thanking, engaging, and inspiring growing financial support from donors.

This is a fantastic opportunity to join World Vision Ireland at a time of ambitious growth and investment.

Roles & Responsibilities

Fundraising

· Open and process post in an efficient and timely manner and within the context of sector best donor care standards.

· Conduct thank you and administrative calls with supporters, as required.

· Warmly undertake all thanking communications, across channels including phone, email, and mail.

· Ensure the delivery of accurate data input into our CRM system to facilitate record keeping and relationship development, in accordance with GDPR.

· Participate in the management of regular and ad hoc fundraising campaigns with the Fundraising Manager.

· In times of an emergency fundraising campaign, adapt ways of working in an agile manner as designated by the Fundraising Manager.

· Manage the sign-up process for new sponsors and regular givers.

· Following up with sponsors by phone, email and letter after cancelled or outstanding sponsorship payments.

Supporter Care

· Actioning supporter queries - liaising with our offices globally and following up on all donor queries.

· Manage all sponsorship operations in conjunction with the Fundraising Manager, including child replacements, exchanges, and shipments to the field.

· Produce and send welcome packs to all new supporters.

· Produce and send letters and other key information to all supporters.

· Manage children available for sponsorship on the website, adding/removing as required.

· Handling donor queries via phone, email, and mail, managing complaints where necessary.

Other responsibilities

· Participate in internal meetings and communications.

· Represent World Vision at events and meetings, as required.

· Minute taking at meetings, as required.

· Perform other duties and tasks, as required in non-routine circumstances.

· Work closely and in collaboration with other departments and provide relevant support as required.

· Candidate must be flexible to the changing needs of the role.

Skills and Personal Qualities

· Strong organisational skills.

· Confidence in exercising own judgement and decision-making ability.

· A flexible attitude towards your work with a willingness to learn new skills and to assist the

wider team to get things done.

· Excellent attention to detail, with the capability to prioritise and work to deadlines.

· Excellent written skills.

· Professional and confident telephone manner.

· Good interpersonal skills with the ability to communicate effectively.

· Fluent in English.

· Well-developed IT skills.

Key Competencies

· A self-starter with a genuine desire to play a vital role.

· Focused, decisive problem-solver.

· Ability to remain calm under pressure.

· Flexible and adaptable to the needs of the organisation and shifting priorities.

· A genuine interest and passion for the charitable sector and fundraising.

Contract Details

· Job Title: Supporter Engagement Administrator

· Reporting To: Fundraising Manager

· Salary: €30,000 per annum

· Job Location: Rathmines, Dublin 6, Hybrid (Friday working from home)

· Contract Type: Permanent Full-Time contract

· Working hours: 36.5 hours Monday to Friday

· Benefits: 4% employer pension contribution* (Rising to 8% after 2 years' service)

· VHI healthcare*

· Employee Assistance Programme

· Generous Holiday Allowance

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