Team Lead

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

As a Team Leader for Parfums Christian Dior, you brand ambassador and inspiring a team to do the same. In your role, you are responsible for driving sales by achieving your personal sales target and leading your team to achieve their sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

KNOW THE ROLE

•  To be an expert on fragrance, makeup and skincare to deliver set sales targets

• To provide advice and guidance for other Team Members to develop their own product knowledge and confidence

• To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers

• To be aware of and achieve or exceed sales targets, both personally leading your team to achieve theirs

• To personally pro-actively link sell across product divisions, to increase average transaction value (ATV) and average transaction units (ATU) and lead your team to do the same

• To be an expert on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections

• To initiate contact with customers and welcome them through engagement

• To identify, understand and reformulate the client needs

• To develop personal relationships with clients and to gain loyalty

• To educate clients on Parfums Christian Dior products and the brand

• Lead and inspire your team to excel in all areas of client service

• To support Account/Business Manager in leading the team ensuring that they reflect the brand through their appearance and behaviour at all time

• To support the Account/Business Manager in the day to day running of the counter, ensuring that it is merchandised and presented in line with brand guidelines and expectations at all times

• To actively develop the team through regular coaching, feedback and leading by example

KNOW WHAT WE'RE LOOKING FOR

• Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate

• Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service

• You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity

• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills

• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior

• Must be fully flexible, inc. evenings and weekends

• Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

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