Team Lead, Patient Access

Job Advert

Team Lead – Patient Access (Medical Records Focus)

Full Time – Permanent Contract

We are now inviting applications for the position of Team Lead – Patient Access with a focus on Medical Records.

Post: Full-time, Permanent position.

Remuneration: €51,718 - €61,866 Grade V Clerical Officer Scale (Commensurate with experience).

Reporting to: Patient Access Manager

Job Purpose:

To ensure the delivery of a seamless, high-quality patient access and medical records service that supports patient care, clinical decision-making, and regulatory compliance. The role will have a specific focus on Medical Records operations, ensuring timely, accurate, and secure access to patient records in an environment that reflects quality, respect, care, and compassion at the centre of all we do.

The role is accountable for the delivery of KPIs across HR, cash collections, insurance validations, medical records performance, and patient satisfaction. The post holder will support, lead, and proactively contribute to service improvement initiatives, ensuring that all activities are delivered to the highest standard and in line with the Bon Secours Mission, Values, and Ethos.

Eligibility Criteria:

· Education to a minimum of Leaving Certificate or equivalent

· Experience managing and delivering a complex administrative or healthcare service

· Minimum of 2 years’ experience working in a healthcare environment

· Demonstrated experience working within Medical Records / Health Information Management

· Level 6 or higher qualification in Health Information Management or Medical Records (desirable)

· Experience working with Electronic Health Record (EHR) systems

Key Duties and Responsibilities:

o Provide timely, accurate operational and performance information to hospital management and clinicians, including Medical Records metrics.

o Prepare, analyze, and present weekly, monthly, and ad-hoc reports relating to Patient Access and Medical Records activity.

o Support the development and implementation of new initiatives, particularly in Medical Records optimization and EHR workflows.

o Liaise with inpatient, day case, outpatient, and clinical teams to ensure effective patient access and timely availability of medical records.

o Oversee daily workflow within Patient Access and Medical Records functions, ensuring prioritization of record completeness and access.

o Orientate, supervise, and effectively delegate workloads across Patient Access and Medical Records teams.

o Develop, review, and update SOPs for Medical Records and Patient Access processes, including EHR-related workflows.

Informal enquiries to: Mandy Duggan, Patient Access Manager, mduggan@bonsecours.ie

How to apply: Please click on the Apply button above. A Panel may be formed to fill future vacancies.

Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process.

BON SECOURS HEATH SYSTEM IS AN EQUAL OPPORTUNITIES EMPLOYER.