Team Leader

Purpose of the Job As part of the Living Options Services, the Team Leader will be a part of the management team and will support the Registered Manager to meet the Residential Care Homes Regulations (Northern Ireland) 2005 and DHSSPS Residential Care Homes Minimum Standards, August 2011. They will: • Support the Day Services Manager to develop and implement personalised care/support plans and individual risk assessments to meet individual needs. • Support the Day Services Manager to ensure the delivery of quality care and support. • Support with the management budgets and resources. • The Team Leader will mentor and supervise the Support Team.

The Team Leader is responsible for developing programmes of activities, providing a range of activities to meet the assessed personal needs of individuals who attend Day Services. The Team Leader is responsible for delegating responsibilities to support staff to ensure these programmes are met. The Team Leader will support the Day Services Manager to develop and implement personalised care/support plans and individual risk assessments to meet individual needs. The team leader will work as part of the Day Services team promoting inclusion in the community and maximising independence. The role requires participation in the delivery of person-centred care, including personal care and promotion of a team approach at all times with positive and constructive working relationships for the benefit of the service user. They will support the Day Services Manager to ensure the delivery of quality care and support. Team Leaders will also support with the management of budgets and resources effectively. The Team Leader will mentor and supervise the support team.

Salary/ Hourly Rate Hours of Work £15.14 per hour 30 hrs per week

Flexibility is required to ensure the needs of the service are met. Team Leaders must be available to work unsociable hours and on public holidays on a rotational basis. Working patterns can be discussed further at interview stage. Closing Date Length of Contract 21st May 2026 Permanent

Our Benefits • Annual Leave 6.4 weeks days pro rata in each leave year (inclusive of statutory days). This increases to 7.4 weeks after 5 years’ service and 7.8 weeks after 10 years’ service. • Annual incremental pay increases on agreed salary scale. • Auto-enrolment pension scheme, 5% employee contribution and 4% employer contribution. • Occupational Sick Pay that increases with service, up to 6 months full pay and 6 months half pay after 5 years’. • Free car parking as well as tea and coffee. • Paid annual NISCC registration fees (Cost reimbursed by Cedar). • Investor in People Platinum accredited organisation with commitment to development of the staff team through training and learning opportunities. • Employee Assistance Programme including access to 24/7 Doctors support. • Westfield Healthcare cashback scheme. • Special offers at over 600 leading high street and online retailers. • Cycle to work scheme

Our Vision, Mission and Values Our Vision is an inclusive society for all. Our Mission is to support individuals and families living with disability, autism and brain injury to live the lives they choose. Our Values are Collaboration, Equality, Dignity, Achievement, Resilience.

Key Duties and Responsibilities The Job • Delegating care tasks as per service user requirements and ensuring that these are carried out to the acceptable standards. • Ensure staff provide support that follows service user’s care plans. • Managing staff team to ensure the health safety and wellbeing of service users, staff and others • Fulfilling the role of the person in charge of a shift in the absence of the Day Services Manager. • Ensure that all service users are supported as individuals. • To be competent in all areas of practice and ensure that knowledge is current, and evidence based. • Provide support, direction and supervision to the support workers and act as a role model at all times. • Take the lead on ensuring all support workers are competent and report any concerns to the line manager. • Ensure that service user person centred plans are maintained in line with Croft Communities Record Keeping principles and guide Support Workers on how to maintain a high standard of such. • Act as an advocate for service users’ putting their best interests first and foremost whilst ensuring the health and safety of all who receive and deliver services. • Demonstrate a caring attitude always for both service users and colleagues.

Internal Processes • Lead the shift and support staff to follow service users care plans. • Ensure a well led service and promote positive team working at all times. • Address any service, staff related or service user issues in a timely manner in adherence with Croft Communities policy and procedures. • Effectively report on any deficits within rotas that could impact negatively on the operational running of the service. • Ensure documentation is recorded accurately and appropriately in compliance with Croft Communities requirements and that records made, and personal information used are in compliance with the Data Protection Act and GDPR Requirements. • Develop the staff team in contributing to the writing, implementing and reviewing of care plans which reflect the interests and wishes of the individual service user. • Ensure budgetary compliance in relation to use of resources for example, the delivery of commissioned hours, use of agency staff, management of petty cash and service resources. Service Users • Support service users through their process of transition and take on key working responsibilities. • Get to know service users, their needs and interests. • Overall responsibility for the day to day running of the service. • Lead and support the staff team to assist and encourage service users to make decisions based upon informed choice, recognising their responsibilities and increase independence. • Assist service users with personal care and support tasks, such as washing, dressing, eating and using the toilet whilst maximising their independence. • Lead / oversee the implementation and evaluation of Care Plans and assessment by the staff team and review in order to address identified need. • Work with colleagues and other health and social care professionals to provide individual care plans. • Observe, monitor and record service user’s physical and emotional well-being and promptly report any changes to the Registered Manager. • Be fully involved with statutory multidisciplinary teams and assist with assessment and review of service users’ needs. • Assist in the safe moving and handling, transferring and repositioning of service users if required. • Organise, chair and minute regular service user meetings. • Promote and support relationships which enable individuals to integrate into the life of the local community. • Work directly with service users in planning their holidays or short breaks and to accompany them as appropriate. • Lead and support staff team to organise meaningful activity, support social and recreational activities for service users in Day Services and outside in the community. • Assisting service users’ to establish, maintain and retain relationships with peers, families, carers and significant others. • To support service users with nutritional needs as per care plan i.e. following SALT recommendations. • To administer prescribed medication in accordance with Cedars Medication Procedure. • Record and report any Adverse Incidents/Accidents and potential or actual safeguarding concerns immediately to Registered Manager • Encourage service users’ opinions and suggestions to be listened to and their personal matters dealt with in a sensitive manner • Take responsibility for receiving and receipting all service user monies and monitoring petty cash expenditure. • To undertake driving duties as and when required which will enable the service users to attend their chosen work placements/day care and recreational activities. • To work in partnership with staff within Croft Communities and external agencies to ensure delivery of a holistic service.

Administrative Tasks • Ensure daily records of care provided are maintained within service user files and iPlanit, maintain all other records as required. • Ensure effective communication systems are maintained and utilise current electronic recording system (iPlanit). • Report any changes in, or concerns about, individual service users to the Registered Manager. • Have responsibility for the accuracy, security and confidentiality of service user records • Ensure unusual, complex or difficult situations are addressed and reported, referring to Registered Manager at all times • Ensure all RQIA and other regulatory standards are adhered to and support all staff members through the inspection process. • To follow Croft Communities Service User Finance Policy and Procedure at all times • Support individual service users’ to manage their finances as per their finance plan • Take responsibility for receiving and receipting all service user monies • Take responsibility for receiving and receipting any allocated petty cash expenditure • Understand and have an awareness of all Croft Communities Policies and Procedures and work within these. • To attend meetings as required e.g. staff meetings, service user reviews, etc. • To participate in all internal and external training opportunities as required. • To participate in individual/group coaching and development as per Croft Communities policy and procedure. Health and Safety • Be involved in the support of new or less experienced staff undertaking similar duties. Providing guidance in accordance with Croft Communities Policies and Procedures • Work in a way that meets the statutory requirements of employees under Health and Safety at Work. • Be aware of and act in accordance with Croft Communities Health and Safety Policy • Conduct all activities in a manner which is safe to themselves and others • Report the repairs or maintenance concerns or issues in the accommodation to the appropriate individual • Participate in cleaning tasks to ensure standards are maintained. • Complete security checks in conjunction with service users and during the span of their working hours

General • To undertake all mandatory training as required. • To take the lead role in the induction process of new staff • To provide leadership to the team acting as a positive role model at all times • To provide direct supervision to support workers and coach and mentor staff

• Identify staff learning and development requirements based upon supervision and direct observation of individual staff member • Take part in personal development as agreed through line manager and personal development plans • Carry out other duties appropriate with the post • To adhere to the Northern Ireland Social Care Standards of Conduct and Practice as well as meeting minimum standards of the Regulation Quality and Improvement Authority. • To work within statutory and organisational Policies and Procedures. • To carry out all duties and responsibilities in a respectful manner. • Successful Registration with N. Ireland Social Care Council within 6 months of employment and with a commitment to retain and maintain registration throughout the duration of employment.