Team Leader Customer Site

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, No contact lens allowed; prescriptive glasses will be provided, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Based 0n customer site : Limerick

Managed Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations focused on improving supply chain and research operations efficiency and effectiveness.

The position is focused primarily on scientific support services within Managed Services core offerings of: Stockroom and point-of-use inventory management, sourcing and order management, dock management and laboratory support services.

What will you do

• Lead a team of on-site Site Specialists that work daily at a key customer site.
• Organize the daily activities, identify opportunities to improve them and proactively put forward ideas to perfect the collaboration.
• As the go-to person for Customer, you'll be able to assess the workload and distribute it conscientiously among team members.
• Make on-site program replenishments and disbursements. Performs stockroom duties to include: receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
• Follows well defined Best Practices, SOP’s & work instructions. Take direction from Manager regarding daily duties.
• Works within computer systems to access and follow procedures as outlined by our written procedures.
• Ensures compliance with environmental, health and safety (EHS) regulations by actively partnering with the EHS Partner
• Adheres to the general EHS rules, policies, procedures and instructions issued by EHS from both sides, Thermo Fisher as well as Customer. Enforces employees to do the same
• Leads and supports safety programs such as hazard identification, inspections and incident reporting/investigations as required, and communicates and holds local staff accountable to safety expectations
• Ensures customer needs are met and high quality service is delivered through a variety of means, including staff meeting or exceeding service levels and through monitoring of the performance, productivity, attendance records and measuring and reporting on performance metrics. Assists in determining the resolution of all customer situations. Reinforces a customer focused orientation.
• Collaborates with the Area manager to quantify all aspects of value creation for the customer through rigorous data collection and reporting. Writes and administers standard operating procedures to support the goals and objectives of the department and the customer.
• Interacts with management, sales and the customers on matters concerning functional areas within the department, regularly.
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established dedication times.
• Prepares and reviews various operational reports and individual associate performance reports.
• Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively.
• May perform other responsibilities as assigned by management.
• Accountable for incoming release activities at the customer's premises, if applicable
• Accountable for activities that have a GMP impact for the customer etc.

How will you get here

• Leaving cert or Bachelor’s Degree preferred with relevant working experience
• Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced changing work environment.
• Proficient verbal and written communication skills in English
• Skills in leading multiple concurrent issues and prioritizing staff workloads.
• Proven ability to work with internal and external customers; strong interpersonal skills required.
• Overall understanding of service management, customer satisfaction.
• Detail oriented, problem solver, promotes team environment.
• Excellent computer/software skills. (Outlook, Excel, Word, PowerPoint).
• Self-motivated.

Working Conditions:

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
• May be required to work independently at customer location.
• Extensive walking may be required.
• Able to lift, push and pull 15kgs consistently; may be required to lift 20 kgs.
• May be able to use material handling equipment such as push carts and pallet jacket.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves.
• Some areas require steel toe shoes, bump hats and/or safety glasses.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!