Technical Customer Service Associate

Are you a tech-savvy communicator with a passion for customer service? Do you thrive in fast-paced environments where every interaction makes a difference? Ready to grow your career with one of Ireland’s leading ICT providers?

Our client is a well-established ICT services and solutions provider with over 40 years of excellence in innovation and customer service. They are currently seeking a Technical Customer Service Associate to join their Network Operations and Customer Support Centre in Enniscorthy, Co. Wexford.

As the first point of contact for support queries, you’ll play a key role in delivering exceptional customer experiences through effective communication, service coordination, and technical problem-solving. You’ll also contribute directly to business insights by generating reports that support service performance tracking, invoicing, and operational planning.

This is a fantastic opportunity to build your career in a structured ICT environment with clear growth paths in customer service, service delivery, and technical support. 

• Act as the first-line contact for customers via phone, email, or automated alerts

• Log, categorize, and assign tickets using service management tools

• Troubleshoot and resolve routine technical issues using documented procedures

• Manage ticket flow, priorities, and resource coordination in line with SLAs

• Maintain clear, professional communication with customers throughout the support lifecycle

• Generate service performance reports, support metrics, and invoicing data for chargeable tickets and maintenance contracts

• Monitor service levels and proactively identify potential capacity or performance issues

• Support the Support Centre Manager with project coordination, reporting, and general administration

• Champion the use of service management tools and best practices

• Ensure compliance with data protection, information security, and EHS standards 

  You’ll Be a Great Fit If You Have:

• At least 1 year of experience in a customer-focused or technical support role

• A third-level qualification in a business or related discipline

• Strong IT skills, with experience using service management or ERP systems preferred

• Fluent spoken and written English, with excellent communication skills

• A methodical, detail-oriented approach to troubleshooting and reporting

• Previous experience generating reports is a plus! 

  What You Bring to the Team

• A professional, customer-centric approach

• A positive, proactive attitude and a collaborative mindset

• Confidence in taking ownership of tasks and workflows

• A desire to learn, grow, and contribute to process improvement

• Analytical thinking and the ability to turn service data into actionable insights 

  What’s in It for You

• Competitive salary and company pension scheme

• Access to a free financial advice service

• Life assurance and a comprehensive wellness programme including EAP

• Sponsored training and ongoing professional development opportunities

• Regular team-building events and company-wide initiatives

• Flexible lifestyle days and 3 paid volunteer days per year

• The opportunity to build valuable reporting and data analysis skills that support business decision-making