Technical Lead, EBS Customer & Staff-assisted Channels

Technical Lead - EBS Customer & Staff-Assisted Channels, Dublin

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Date: 18 Jun 2025

Location: Dublin, IE, IE

Company: Allied Irish Bank

Location/Office Policy: Central Park, Dublin / Hybrid

• Are you a passionate driver of customer outcomes?
• Do you thrive on challenges, dealing with ambiguity, collaborating with others, and delivering results?
• Are you organised, with excellent attention to detail, and have the ability to multitask?

What is the Role:

Working within the Homes Tribe, the successful candidate will lead and develop a software engineering team, taking responsibility for implementing and supporting resilient digital channels that enable a suite of savings, mortgage, investment, pension, daily banking and insurance products for EBS customers. You will function as recognised software engineering specialist, providing insight and expertise in directing a cross-functional team and ensuring maximum productivity by constantly monitoring and improving the team’s software engineering practice. You will help shape business outcomes and will have oversight and responsibility for complex IT change delivery.

Key accountabilities:

• Technology ownership of EBS customer- and staff assisted- digital channels, spanning all ‘run and change’ activities.
• Driving the delivery of end-to-end IT solutions, across multiple cross-functional squads, to enable business strategy and remediate legacy IT debt.
• Defining target IT architecture and driving plans to enable business strategy and remediate legacy IT debt.
• Providing technical expertise, covering technology modernisation, full-stack software delivery and CI/CD.
• Management of IT partners and vendors and relationships.
• People leadership, responsible for the performance management and career development of a team of direct reports.

What you Will Bring:

• A minimum of 7 years’ experience of agile delivery of technology change, preferably in a financial services /mortgage products context.
• Broad understanding of application, Information and Infrastructure technologies and best / emerging practices; spanning agile methodologies, common architectural design patterns, microservices, data and CI/CD.
• Effective collaboration with IT partners (nearshore and offshore) and IT vendors / service providers.
• Strong communication skills with the ability to communicate technical issues to both technical and non-technical audiences at senior levels within the bank.
• Strong leadership and negotiation skills, with ability to build productive working relationships with internal teams, management and external stakeholders.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Technical Leadership
• Breadth of Technical Knowledge
• Systems and Technology Integration
• Develops & Empowers
• Drives Progress

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline : Wednesday the 9th of July 2025

Location/Office Policy: Central Park, Dublin / Hybrid

• Are you a passionate driver of customer outcomes?
• Do you thrive on challenges, dealing with ambiguity, collaborating with others, and delivering results?
• Are you organised, with excellent attention to detail, and have the ability to multitask?

What is the Role:

Working within the Homes Tribe, the successful candidate will lead and develop a software engineering team, taking responsibility for implementing and supporting resilient digital channels that enable a suite of savings, mortgage, investment, pension, daily banking and insurance products for EBS customers. You will function as recognised software engineering specialist, providing insight and expertise in directing a cross-functional team and ensuring maximum productivity by constantly monitoring and improving the team’s software engineering practice. You will help shape business outcomes and will have oversight and responsibility for complex IT change delivery.

Key accountabilities:

• Technology ownership of EBS customer- and staff assisted- digital channels, spanning all ‘run and change’ activities.
• Driving the delivery of end-to-end IT solutions, across multiple cross-functional squads, to enable business strategy and remediate legacy IT debt.
• Defining target IT architecture and driving plans to enable business strategy and remediate legacy IT debt.
• Providing technical expertise, covering technology modernisation, full-stack software delivery and CI/CD.
• Management of IT partners and vendors and relationships.
• People leadership, responsible for the performance management and career development of a team of direct reports.

What you Will Bring:

• A minimum of 7 years’ experience of agile delivery of technology change, preferably in a financial services /mortgage products context.
• Broad understanding of application, Information and Infrastructure technologies and best / emerging practices; spanning agile methodologies, common architectural design patterns, microservices, data and CI/CD.
• Effective collaboration with IT partners (nearshore and offshore) and IT vendors / service providers.
• Strong communication skills with the ability to communicate technical issues to both technical and non-technical audiences at senior levels within the bank.
• Strong leadership and negotiation skills, with ability to build productive working relationships with internal teams, management and external stakeholders.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Technical Leadership
• Breadth of Technical Knowledge
• Systems and Technology Integration
• Develops & Empowers
• Drives Progress

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline : Wednesday the 9th of July 2025

Job Segment: Recruiting, Software Engineer, Mortgage, Bank, Banking, Human Resources, Engineering, Finance

Apply now »