Technical Relationship Manager

NorbrookNewry, Down

Key Accountabilities

Strategic Partner & Commercial Management

Develop and manage strategic relationships with assigned Contract Manufacturing Organisations (CMOs) and third-party manufacturing partners, acting as the primary business and technical contact.
Support Norbrook's external manufacturing strategy, supplier selection, qualification and network optimisation.
Lead business reviews and governance meetings, ensuring partner capabilities align with long-term supply requirements.
Negotiate Manufacturing Supply Agreements, Technical Agreements and commercial contracts, lead annual price reviews, identify cost-saving opportunities and support make-versus-buy decisions.

Quality, Regulatory & Technical Operations

Ensure all external manufacturing activities comply with GMP and regulatory requirements.
Monitor partner compliance, inspection readiness and quality performance, supporting investigations, CAPAs, change controls, regulatory inspections and audits.
Provide technical oversight for manufacturing operations, technology transfer, process validation, product launches and lifecycle management, ensuring processes remain robust, compliant and capable of meeting quality and supply expectations.

Supply Performance & Risk Management

Monitor partner performance against agreed KPIs to ensure reliable supply and delivery of production plans.
Identify and mitigate supply, operational and compliance risks, supporting capacity planning, business continuity and contingency strategies.
Lead cross-functional resolution of supply issues, maintaining effective communication and escalation between Norbrook and manufacturing partners.
Monitor partner capacity, operational performance and financial stability to minimise business risk.

Continuous Improvement & Project Delivery

Drive operational excellence initiatives that improve quality, service, productivity and cost performance across the external manufacturing network.
Lead structured problem-solving activities, implement process improvements and share best practice across partner organisations.
Manage technical projects including new product introductions, site transfers and scale-up activities, ensuring milestones are delivered on time through close collaboration with Manufacturing, Supply Chain, Quality, Regulatory Affairs and Procurement.

Essential Criteria

Degree in Pharmacy, Chemistry, Engineering, Pharmaceutical Sciences or a related scientific discipline, or equivalent management experience.
Experience managing global Third Party Manufacturing Partners within a regulated manufacturing environment.
Proven ability to lead cross-functional teams and influence stakeholders without direct line management responsibility.
Strong project management, planning and organisational skills, with a track record of delivering complex projects.
Excellent analytical, problem-solving and decision-making abilities, using data and performance metrics to drive improvements.
Experience in supplier development, strategic planning and external manufacturing management.
Strong commercial negotiation, supplier relationship and contract management skills.
Knowledge of GMP and pharmaceutical regulatory requirements, with experience supporting quality investigations, audits and compliance activities.

Desirable Criteria

Experience within veterinary pharmaceutical manufacturing.
Knowledge of Operational Excellence, Lean Manufacturing or continuous improvement methodologies.
Experience in pharmaceutical formulation, process development or technology transfer.
Knowledge of sterile manufacturing processes and/or process engineering within a regulated pharmaceutical environment.

The closing date for applications is Wednesday the 19th of August 2026

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