Technical Support Engineer

Role Summary

Blackrock Health’s IT teams support critical applications and infrastructure in modern hi-tech hospitals across Dublin.

The role is to provide third level support to Blackrock Health staff and coordinate with third party suppliers. You will be involved in both day-to-day IT support as well as contributing to critical IT projects across Blackrock Health.

The role at Blackrock Health will work with the existing 3rd Line Operations and Infrastructure development team to manage, maintain, troubleshoot, support, design, develop and deploy server, storage and other infrastructure across an extensive network.

This role is primarily based in Hermitage clinic.

The Position Requires:

· Extensive knowledge of IT systems, infrastructure and technologies including hardware, software, Operating systems, databases and security

· Advanced Technical knowledge of Microsoft Windows Desktop, Office and Server environments

· Technical knowledge of VMWare environments

· Microsoft Windows Server 2003 -2025 (essential)

· Microsoft desktop OS 7–Windows 11 Professional (essential)

· MS Active Directory, DNS and DHCP (essential)

· Microsoft Exchange 2010 - SE (desirable)

· SCCM – Practical experience around developing Images on SCCM. (essential)

· Office 365/Azure/Hybrid (desirable)

· Practical AWS skills around infrastructure and security (desirable)

· Server Virtualization (VMware) (essential)

· LAN/VLAN/WAN (routers, switches, Wi-Fi, firewall, micro-segmentation)

· Communications (VOIP, Leased Lines) (desirable)

· Dell Server and Switching Hardware (essential)

· Storage infrastructures VSAN, NAS, DAS (essential)

· Backup and DR technologies

· IT Security including data loss prevention, encryption, anti-virus, Unified Threat Management, 2FA

· Strong expertise in incident and problem management processes and tools.

· Strong technical aptitude and knowledge of IT service management principles, incident management, and ticketing systems.

· Excellent customer service skills with a focus on problem-solving and conflict resolution.

· Demonstrated ability to lead, motivate, and develop a team.

· Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.

· Analytical mindset with the ability to interpret data and metrics to drive improvements

· Experience with remote support tools and knowledge base systems is preferred

· Flexibility to work on call and adapt to changing business needs

· Understanding and experience of IT support in a Healthcare environment is a major plus

Qualifications:

· A minimum of 5-10 years’ experience in providing 3rd Leve or final tier l IT support and managing infrastructure environments.

· Relevant 3rd Level IT qualification. 

· Certifications such as ITIL Foundation, Microsoft Certified Solutions Expert (MCSE) or relevant vendor-specific certifications are advantageous

· To support the philosophy and goals of Blackrock Health.

· To observe the appropriate lines of authority.

· To maintain confidentiality regarding all patients and the activities of Blackrock Health.

· To demonstrate flexibility by assisting in all areas of the Hospital as required.

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