Technical Support Specialist

Job summary

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Technical Support Specialist within our Customer Support team.

What does the Technical Support team do?

Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.

Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20 or Monday-Thursday longer days with half day Friday.

What does the Technical Support Specialist role involve?

This role is responsible for providing support and troubleshooting to the end users of Randox products. This is an extremely varied role that will require you to develop a varied skillset, including:

Providing technical and applications support for all Randox reagent and quality control materials

Handling and troubleshooting of technical customer queries from local and international locations.

Provision of product information and advice on the application of Randox procedures.

Review and analysis of performance data and comparative studies.

Provide product and instrument training to international staff

Use of query-logging software to record and monitor the status of customer and internal queries.

Development of a high degree of product knowledge covering all Randox product groups.

Please note, this role will involve supporting a global customer base and, as such, international travel may be required.

Who can apply?

Essential criteria:

A bachelors degree in Biochemistry, Biomedical Science or a Life Science related discipline.

Excellent organisation skills

Excellent communication skills, both written and verbal

Flexibility for travel worldwide.

Right to work in the UK.

Desirable:

Experience training new staff in lab equipment.

Previous experience troubleshooting quality control material.

Previous experience working in a similar role or working in a lab.

Experience with clinical chemistry analysers and applications knowledge.