Technician

Are you an experienced and fully qualified Technician, passionate about delivering the best service?

Do you have the skills to effectively diagnose mechanical issues, ensuring high levels of customer satisfaction?

The main purpose of the Technician role is to repair and service the range of products in accordance with manufacturer work specifications, ensuring each customer is treated as an individual, with care and respect.

The ideal person will have:

• Relevant City and Guilds, BTEC or NVQ qualifications

• An in depth knowledge of modern motor vehicle technology

• Proven experience of vehicle diagnostics

• A flexible approach to working hours

• A full driving licence (for insurance purposes must be aged 21 or over)

• The ability to work in a busy environment

If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities.

Key Responsibilities

The following responsibilities are core to the effective performance of all Vehicle Technicians. Accuracy of work is a priority in all responsibilities. Additional specific activities may be required and, where so, these will be identified separately.

Carrying Out Repairs and Service

Ensure that all work specified on the job card is carried out.

Where work over and above that specified is identified, report the need to the Service Advisor.

Where necessary, seek advice from colleagues and supervisors in diagnosing faults and carrying out repairs.

Where necessary, use workshop manuals and technical service handbooks to locate faults.

Carry out servicing to the highest possible standard, ensuring that vehicles are protected from soiling.

Where applicable, road test vehicles after servicing to ensure satisfactory running order.

Carry out all work observing safe working systems and having proper regard to personal safety and that of others.

Pre Delivery Inspection and Internal Work

Prepare new cars and fit accessories according to the Pre Delivery Inspection schedule.

Road test each car.

Prepare cars for sale using the multi point check.

Diagnosis and Problem Solving

Where instructions are unclear, communicate with the Workshop Controller and Service Advisor, or directly by telephone with the customer, to ensure clarity.

Where required, meet personally with the customer to help identify problems such as intermittent faults.

Where necessary, test drive vehicles with customers.

Post Repair Service Administration

Write up job cards clearly detailing the fault, the diagnosis and the repair carried out on each vehicle.

Where necessary, discuss work completed with the Service Advisor or directly with the customer, as appropriate.

Where necessary, road test the vehicle again with the customer.

For all services, complete a Service Report.

Where requested, complete Road Test Reports and Tyre Reports.

Where additional work has been identified and carried out, complete a Defects Report.

Highlight on the job sheet any problems with Pre Delivery Inspections and refer these to the Service Manager.

Other Duties

With colleagues, ensure that workshop housekeeping standards are maintained.

Uphold and promote company procedures and guidelines.

Report to the Service Manager or Workshop Controller any additional tools or equipment required to carry out work effectively.

Communicate best practice solutions to colleagues in the workshop.

Maintain special tools and personal hand tools to ensure safe working practice is achieved at all times. Any defects should be reported immediately to the Service Manager.

Monitor the technical information library card and report any shortfalls to the Workshop Controller.

Aim to increase first time fix rates to minimise repeat visits to the dealership by customers.

Where repairs or remedial work are required, report this to the Service Advisor or Workshop Controller, or discuss it directly with the customer as appropriate.

Be available to work a reasonable amount of overtime as and when requested.

Take an active part in upholding the Company’s Health and Safety Policy.