Technology Office Programme Manager

Remuneration

The Salary scale for the post is: General Manager. (Aligned with GM)

€84,898 €87,042 €90,438 €93,859 €97,253 €100,656 €105,604

(01.03.2025)

New appointees to any grade start at the minimum point of the scale.  Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011).  Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Location of Post

Technology & Transformation is open to engagement in respect of flexibility around location subject to reaching agreement on a minimum level of availability to attend meetings in other nationwide locations as appropriate to carry out the functions of the post.

Technology & Transformation currently have a number of offices throughout Ireland and it is expected that the successful candidate will work from one of these locations.

Technology & Transformation Locations:

·        Dr. Steevens’ Hospital, Dublin

Ospidéal Dr Steevens’, Baile Átha Cliath

·        Bective Street, Kells, Meath

Sráid Bheigthí, Ceanannas, Co na Mí

·        Feehily’s Business Centre, Duck Street, Sligo

Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach

·        Aras Slainte Chluainin, Manorhamilton, Leitrim

Aras Slainte Chluainín, Manorhamilton, Leitrim

·        Áras Sláinte, Wilton Road, Cork

Áras Sláinte, Bóthar Wilton, Corcaigh

·        Dublin Road, Lacken, Kilkenny

Bóthar Bhaile Átha Cliath, Cill Chainnigh

·        Merlin Park Hospital, Galway

Ospidéal Pháirc Mheirlinne, Gaillimh

·        98 Henry Street, Limerick

Sráid Anraí, Luimneach

A panel may be formed as a result of this campaign for the post of Technology Office Programme Manager, from which current and future, permanent and specified purpose vacancies of full or part time duration may be filled

Informal Enquiries

Campaign Lead: Marie Fitzpatrick

Contact details: recruitment.TechnologyAndTransformation@hse.ie

Details of Service

Technology & Transformation is the HSE office responsible for the delivery of technology to support healthcare across Ireland. Technology & Transformation embraces all voice, video and data communications technologies and provides one central management point for all purchases of hardware, software, telecommunications, ICT developments and advisory services.

Technology & Transformation is also responsible for implementing the Digital for Care Framework, ensuring that technology supports healthcare efficiently and effectively throughout the whole system. The core of Digital for Care is to bring improved population wellbeing, health service efficiencies and economic opportunity through the use of technology enabled healthcare provision.

Digital for Care 2030 is the Framework under which all digital health solutions for the HSE are co-ordinated, streamlined and implemented.  It provides a strategic and innovative plan to advance key Sláintecare programmes and deliver integrated care that is fully aligned with the Health Regions structure.

These programmes are critical in setting the future policy direction under Digital for Care, for considering opportunities offered by current and emerging technologies, and are fundamental in the delivery of digital health transformation in Ireland.

Reporting Relationship

Reports to the Chief Technology Officer (CTO) or other nominated manager.

Key Working Relationships

The post holder will be part of the Technology and Transformation’s Technology Team and will work closely with internal and external stakeholders including colleagues within Technology and Transformation team, the HSE’s Regional Health Authorities, Section 38 and Section 39 services

Purpose of the Post

To ensure delivery of Technology Office change programmes on time, within budget, to a specified level of quality and to ensure that business benefits are delivered in conjunction with the services in which the programme is being implemented.

This includes:

·        The coordinated management of very complex technical ICT programme(s) at pace with a high degree of risk and complexity to achieve critical organisational objectives.

·        Regularly handling face to face resource, timing, quality and reporting conversations with senior management and peers in order to deliver on the accountability and reporting aspects of the role

·        Supporting other national and regional teams to stream delivery at pace in an efficient cost effective manner

·        Providing support for the effective technical oversight of complex, technical programme across technology office, internal and external partners.

·        Managing and reporting on projects with strong interdependencies with other agencies and organisations

Principal Duties and Responsibilities

The post holder will

·        Ensure delivery of critical enterprise programme(s) at pace within budget and to a specified level of quality

·        Prepare regular, high quality, accurate programme reports in compliance with Technology & Transformation standards

·        Ensure that staff assigned to programmes and projects are provided with sufficient development opportunities during their work on projects

·        Manage project teams and work with other programme / project managers in resourcing projects

·        Manage delivery and service levels from outside suppliers and software companies as required

·        Develop strong business relationships with key service leads in the area for which the person has responsibility

·        Work with the other ICT units to ensure that ICT programmes are delivered in a cohesive and planned manner

·        Research and maintain current knowledge of national and international trends in the programme areas for which the person has responsibility – to become an expert in their field

General

·        Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

·        support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

·        act as spokesperson for the Organisation as required

·        Demonstrate pro-active commitment to all communications with internal and external stakeholders

Risk Management, Quality, Health and Safety

·        Adequately identifies, assesses, manages and monitors risk within their area of responsibility.

·        Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

·        Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Education and Training

·        Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate.

The above job specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/ or experience

Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role:

• Significant experience in the delivery of complex telecommunications or infrastructure programmes engaging with specialists in these areas, engineering teams, estates resources and technology teams both internal and external. Should include management of vendors and programme teams ensuring alignment with HSE and/or industry standards.
• Experience at a senior level in leading and managing complex technology change programmes ensuring that the impact of projects is maximised within and across multiple Delivery Areas e.g. Acute Hospitals, Community Care, Primary Care, Corporate Delivery, engaging with senior service leaders within Delivery Areas.
• Experience of at least 2 elements of IT design, build or operations for an enterprise organisation.

·        Significant experience of budget planning, financial management and resource management processes

Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.

Age

Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 68 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs

Other requirements specific to the post

·        Access to appropriate transport to fulfil the requirements of the role as this post will involve travel

·        Flexibility in relation to working hours to fulfil the requirements of the role

Skills, competencies and/or knowledge

Professional Knowledge & Experience

Demonstrates:

• Knowledge and experience of best practice in project and programme management methodologies and techniques, including risk and issue management
• Significant knowledge and background in technology programme delivery and relevant technologies – telecommunications, networks, technology hosting, cloud, end user computing
• Significant knowledge and background in programme delivery within health locations, including but not limited to infection control, fire safety, property services etc
• Knowledge and experience of infrastructure planning and operations, design, and deployment, as well as system life cycle management, as relevant to technology delivery
• Knowledge and experience of implementing and managing change including a strong delivery record in ICT enabled change programmes
• Knowledge and experience of budget planning, financial management and resource management processes
• Knowledge of public procurement processes in relation to ICT projects and service
• Knowledge and understanding of HR policies and procedures
• Knowledge of the HSE and broader health service structure
• Excellent IT skills to include MS Office Word, Excel, Project, SharePoint and PowerPoint and email
• Excellent report writing skills.

Leadership & Direction

Demonstrates:

• A track record as an effective leader with a can do attitude who has led, organised and motivated staff in times of rapid change in a challenging environment
• Team work skills including the ability to work as part of a multidisciplinary team environment
• The ability to interact in a professional manner with other staff, business managers and other key stakeholders
• A capacity to operate successfully in a challenging environment
• A capacity to balance change with continuity – continuously strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence, even under increasing complex and demanding conditions
• The ability to proactively identify areas for improvement, exploring possible solutions with a strong service and customer centric focus

Managing and Delivering Results (Operational Excellence)

Demonstrates:

·        A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships.

·        Strong evidence of excellent planning and implementation of programmes of work.

·        Evidence of effective planning and organising skills including awareness of resource management and importance of value for money

• Commitment of a high degree of energy to well directed activities and looks for and seizes opportunities that are beneficial to achieving organisational goal

·        A capacity to negotiate and then ensure delivery on stretched objectives.

·        The ability to take personal responsibility to initiate activities and drive objectives through to a conclusion

·        Strong focus on achieving high standards of excellence and measurement of performance

·        The ability to manage deadlines and effectively handle multiple tasks

Critical Analysis, Problem Solving & Decision Making

Demonstrates:

• The ability to consider the range of options available, involve others at the appropriate time and level to make balanced and timely decisions

·        The ability to rapidly assimilate and analyse complex information; considering the impact of decisions before taking action; and anticipating challenges

·        Effective problem-solving capacity in complex work environments

• The ability to think strategically, with strong analytical and judgement skills
• The ability to look critically at issues to see how things can be done better

Working With and Through Others (Influencing to Achieve)

Demonstrates:

·        The ability to work independently as well as work with a wider multidisciplinary team in a complex and changing environment

·        The ability to set team targets and to use influencing and negotiating skills to achieve high standards of service

·        The ability to listen to contrary views and consider all insights and contributions in the management of service delivery

·        Effective communication skills including: the ability to present information in a clear and concise manner; the ability to facilitate and manage groups; the ability to give constructive feedback

·        The ability to work collaboratively, constructively and in an inclusive manner with all key stakeholders

• Sets high personal standards and for the team, and puts their work, and the work of the organisation into meaningful context
• The capability to manage customer expectations in situations where there is a disconnect between customer needs and the service’s capacity

Communication & Interpersonal Skills

Demonstrates:

·        Excellent interpersonal and communications skills to facilitate work with a wide range of individuals and groups

·        The ability to present information clearly, concisely and confidently in speaking and in writing

·        A track record of building and maintaining key internal and external relationships in achieving organisational goals

·        An ability to influence and negotiate effectively in furthering the objectives of the role

• Encourages open and constructive discussions around work issues

Personal Commitment and Motivation

Demonstrates:

• Is self-motivated and shows a desire to continuously perform at a high level
• The ability to deal with challenging / difficult situations in a constructive fashion
• A willingness to learn from experience and to identify opportunities to further grow and develop
• Be capable of coping with competing demands without a diminution in performance

·        A patient / service user centred approach to provision of services

• A commitment to continuing professional development

Campaign Specific Selection Process

Ranking/Shortlisting / Interview

A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements.

Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process.

Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.

Code of Practice

The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”.

Codes of practice are published by the CPSA and are available on www.hse.ie/eng/staff/jobs in the document posted with each vacancy entitled “Code of Practice, Information for Candidates” or on www.cpsa.ie.

Tenure

The current vacancy is permanent and whole time.

The post is pensionable. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage.

Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment) Act 2004.

Working Week

The standard weekly working hours of attendance for your grade are 35 hours per week. Your normal weekly working hours are 35 hours. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent.

You are required to work agreed roster/on-call arrangements advised by your Reporting Manager. Your contracted hours are liable to change between the hours of 8.00am and 8.00pm over seven days to meet the requirements for extended day services in accordance with the terms of collective agreements and HSE Circulars.

The standard working week applying to the post is 35 hours.

Annual Leave

The annual leave associated with the post will be confirmed at contracting stage.

Superannuation

This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004

Age

The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants.