Technology Office Programme Manager

Location of Post

Technology & Transformation is open to engagement in respect of flexibility around location subject to reaching agreement on a minimum level of availability to attend meetings in other nationwide locations as appropriate to carry out the functions of the post.

Technology & Transformation currently have a number of offices throughout Ireland and it is expected that the successful candidate will work from one of these locations.

Technology & Transformation Locations:

·        Dr. Steevens’ Hospital, Dublin

Ospidéal Dr Steevens’, Baile Átha Cliath

·        Bective Street, Kells, Meath

Sráid Bheigthí, Ceanannas, Co na Mí

·        Feehily’s Business Centre, Duck Street, Sligo

Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach

·        Aras Slainte Chluainin, Manorhamilton, Leitrim

Aras Slainte Chluainín, Manorhamilton, Leitrim

·        Áras Sláinte, Wilton Road, Cork

Áras Sláinte, Bóthar Wilton, Corcaigh

·        Dublin Road, Lacken, Kilkenny

Bóthar Bhaile Átha Cliath, Cill Chainnigh

·        Merlin Park Hospital, Galway

Ospidéal Pháirc Mheirlinne, Gaillimh

·        98 Henry Street, Limerick

Sráid Anraí, Luimneach

There is currently one permanent and whole-time vacancy available. A panel may be formed as a result of this campaign for the post of Technology Office Programme Manager, Technology & Transformation, from which current and future, permanent and specified purpose vacancies of full or part time duration may be filled.

Key Working Relationships

The post holder will work closely with internal and external stakeholders including colleagues within the HSE’s Regional Health Authorities, Section 38 and Section 39 services

Purpose of the Post

To ensure delivery of Technology Office change programmes on time, within budget, to a specified level of quality and to ensure that business benefits are delivered in conjunction with the services in which the programme is being implemented.

This includes:

·        The coordinated management of very complex technical ICT programme(s) at pace with a high degree of risk and complexity to achieve critical organisational objectives.

·        Regularly handling face to face resource, timing, quality and reporting conversations with senior management and peers in order to deliver on the accountability and reporting aspects of the role.

·        Health Industry experience in developing and delivering infrastructure plans underpinning clinical digital initiatives.

·        Supporting other national and regional teams to stream delivery at pace in an efficient cost-effective manner.

·        Providing support for the effective technical oversight of complex, technical programme across technology office, internal and external partners.

·        Managing and reporting on projects with strong interdependencies with other agencies and organisations

Principal Duties and Responsibilities

·        To work with technology teams and digital programmes to develop a robust, strategic infrastructure plan to enable clinical digital initiatives, including but not limited to the delivery of Electronic Health Record

·        To ensure oversight and delivery of the strategic infrastructure plan, enabling the programme(s) underpinning digitisation of clinical services to be delivered at pace within budget and to a specified level of quality

·        To prepare regular, high quality, accurate programme reports in compliance with Technology & Transformation standards

·        To ensure that staff assigned to programmes and projects are provided with sufficient development opportunities during their work on projects

·        To manage project teams and work with other programme / project managers in resourcing projects and ensuring alignment with clinical digitisation goals

·        To manage delivery and service levels from outside suppliers and software companies as required

·        To develop strong business relationships with key service leads in the area for which the person has responsibility

·        To work with the other ICT units to ensure that ICT programmes are delivered in a cohesive and planned manner

·        To research and maintain current knowledge of national and international trends in the programme areas for which the person has responsibility – to become an expert in their field

General

·        Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

·        To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

·        To act as spokesperson for the Organisation as required

·        Demonstrate pro-active commitment to all communications with internal and external stakeholders

Risk Management, Quality, Health and Safety

·        Adequately identifies, assesses, manages and monitors risk within their area of responsibility.

·        Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

·        Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Education and Training

·        Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate.

The above job specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/ or experience

Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role:

·        Significant experience in strategic planning and/or delivery of complex technology infrastructure programmes underpinning digital initiatives ideally in the healthcare industry.

·        Experience of design, build or operations of key technology platforms which are foundational to the delivery of digital healthcare.

• Experience at a senior level in leading and managing complex change programmes ensuring that the impact of projects is maximised within and across multiple Service Areas e.g. Acute Hospitals, Community Care, Primary Care, Corporate Delivery, engaging with senior service leaders.
• Significant experience of budget planning, financial management and resource management processes

and

Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.

Age

Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 68 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs

Other requirements specific to the post

·        Access to appropriate transport to fulfil the requirements of the role as this post will involve travel

·        Flexibility in relation to working hours to fulfil the requirements of the role

Additional eligibility requirements

Citizenship Requirements

Eligible candidates must be:

(i)               EEA, Swiss, or British citizens

OR

(ii)              Non-European Economic Area citizens with permission to reside and work in the State

Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status.

To qualify candidates must be eligible by the closing date of the campaign.

Skills, competencies and/or knowledge

Professional Knowledge & Experience

Demonstrates:

• Significant experience in strategic design and planning of complex technology infrastructure programmes to deliver business outcomes
• Experience at a senior level in leading and managing complex change programmes
• Knowledge and experience of best practice in project and programme management methodologies and techniques, including risk and issue management
• Significant knowledge and background in technology programme delivery and relevant technologies – telecommunications, networks, technology hosting, cloud, end user computing
• Knowledge and experience of infrastructure planning and operations, design, and deployment, as well as system life cycle management, as relevant to technology delivery
• Knowledge and experience of implementing and managing change including a strong delivery record in ICT enabled change programmes
• Knowledge and experience of budget planning, financial management and resource management processes
• Knowledge of public procurement processes in relation to ICT projects and service
• Knowledge and understanding of HR policies and procedures
• Knowledge of the HSE and broader health service structure
• Excellent IT skills to include MS Office Word, Excel, Project, SharePoint and PowerPoint and email
• Excellent report writing skills.
• An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Sláintecare.

Leadership & Direction including Working with and Through Others (Influencing to Achieve)

Demonstrates:

• A track record as an effective leader with a can-do attitude who has led, organised and motivated staff in times of rapid change in a challenging environment
• Team work skills including the ability to work as part of a multidisciplinary team in a complex and changing environment
• The ability to interact in a professional and collaborative and inclusive manner with other staff, business managers and other key stakeholders
• A capacity to balance change with continuity – continuously strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence, even under increasing complex and demanding conditions
• The ability to proactively identify areas for improvement, exploring possible solutions with a strong service and customer centric focus

·        The ability to use influencing and negotiating skills to achieve high standards of service

·        Effective communication skills including: the ability to facilitate and manage groups and to give constructive feedback

• Sets high personal standards and for the team, and puts their work, and the work of the organisation into meaningful context

Managing and Delivering Results (Operational Excellence)

Demonstrates:

·        A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships.

·        Strong evidence of excellent planning and implementation of programmes of work.

·        Evidence of effective planning and organising skills including awareness of resource management and importance of value for money

• Commitment of a high degree of energy to well directed activities and looks for and seizes opportunities that are beneficial to achieving organisational goal

·        A capacity to negotiate and then ensure delivery on stretched objectives.

·        The ability to take personal responsibility to initiate activities and drive objectives through to a conclusion

·        Strong focus on achieving high standards of excellence and measurement of performance

·        The ability to manage deadlines and effectively handle multiple tasks

Critical Analysis, Problem Solving & Decision Making

Demonstrates:

• The ability to consider the range of options available, involve others at the appropriate time and level to make balanced and timely decisions

·        The ability to rapidly assimilate and analyse complex information; considering the impact of decisions before taking action; and anticipating challenges

·        Effective problem-solving capacity in complex work environments

• The ability to think strategically, with strong analytical and judgement skills
• The ability to look critically at issues to see how things can be done better

Communication & Interpersonal Skills

Demonstrates:

·        Excellent interpersonal and communications skills to facilitate work with a wide range of individuals and groups

·        The ability to present information clearly, concisely and confidently in speaking and in writing

·        A track record of building and maintaining key internal and external relationships in achieving organisational goals

·        An ability to influence and negotiate effectively in furthering the objectives of the role

• Encourages open and constructive discussions around work issues

Personal Commitment and Motivation

Demonstrates:

• Is self-motivated and shows a desire to continuously perform at a high level
• The ability to deal with challenging / difficult situations in a constructive fashion
• A willingness to learn from experience and to identify opportunities to further grow and develop
• Be capable of coping with competing demands without a diminution in performance

·        A patient / service user centred approach to provision of services

• A commitment to continuing professional development