Telemarketing Team Lead

Details of the role

WE DO NOT DO ANY COLD CALLING.

At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you!

The central responsibilities of this role are;

Team Leadership - Ensure personal and team KPI’s are kept at the required levels at all times to ensure organisation KPI’s are achieved. Lead, mentor and develope team members by using all the people development tools provided and in accordance with our values

Telemarketing - Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Telemarketing Team Lead to complete 80+ calls per day whilst ensuring that team ‘Call Quality’ is improved and then maintained through continuous call listening both live and recorded calls and provide developmental feedback to team members on a weekly basis.

Diary Management – ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date.

Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years.

The OTE for this position is circa 30K - 40K

This role is based in our Contact Centre team in our Portadown Office in Craigavon.

At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.

If you think this sounds like the role and Hidden Hearing sounds like the team you would like to join, please reach out, we would love to hear from you.

Job Types: Permanent, Full-time

Base Salary: £30,000

Additional pay:

• Commission pay

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• 50A Meadow Ln, Portadown, Craigavon BT62 3NJ: reliably commute or plan to relocate before starting work (required)