Telephonist

Purpose of the Role

The purpose of this post is to provide Telephonist services to the hospital’s switchboard.

Essential Criteria:

• Have obtained a minimum of Leaving Certificate at Level 4/5 of the QQI Framework or equivalent qualification in line with the framework.
• Experience of working in a busy customer/patient service environment.
• Must be available to work a variety of shift patterns including weekends, evenings, nights (Including Public Holidays) The Switchboard Department operates 24/7, 365 days a year within a hospital environment.
• You must be flexible.
• Demonstrates satisfactory experience, which encompasses demonstrable similar skills to the position.
• Excellent communication skills both verbally and written.
• Experience with Microsoft package, i.e. Outlook and Excel etc.
• Experience of working within a fast paced and busy environment.

How to Apply & Informal Enquiries

Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.

The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.

* Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter.

The closing date for submissions of CV’s and cover letter is the 23rd of September by 23:45pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’.

Applications will not be accepted through direct email or any other method.

For informal enquiries for this specialty/department, please contact Loveth Owhor, Switch Supervisor at Loveth.owhor@childrenshealthireland.ie .

For other queries relating to this recruitment process, please contact Talent Acquisition Specialist – kaley.madden@childrenshealthireland.ie

PLEASE NOTE:

CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.

It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.

Below, you’ll find the list of commencement dates for 2025 and 2026 for your information.

• October 13th, 2025
• November 10th, 2025
• December 15th, 2025
• January 7th, 2026
• January 12th, 2026 (NCHD rotation only)
• February 9th, 2026
• March 9th, 2026

Please confirm your acceptance of this post with us at your earliest convenience & a proposed start date for this post.