Telephonist

We are currently recruiting for Full Time Telephonist at Dromoland Castle Hotel. The working schedule is from Monday - Sunday along with a variety of shifts available, however due to the nature of our business, flexibility is required. As Telephonist this role involves a high level of guest interaction and the ideal candidate is someone who has excellent communication skills (both verbal and written).

The role of Telephonist expands to manning the switch board, guest activity bookings, assisting reception desk during busy periods checking in and out guest and general administrative support.

The Ideal Candidate: 

• Friendly, approachable, reliable, courteous, and respectful.
• A systematic and organised approach to work, with excellent time management skills.
• Ability to work as part of a team and work on own initiative.
• Reporting experience, accuracy, and attention to detail.
• Resilient and calm manner capacity of work under pressure.
• Have previous experience, preferably within the hotel industry
• Familiarisation with Opera Cloud front office system.
• Perform other related duties as requested.

Motivations:

• Competitive rates of pay.
• Wellness programme.
• Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
• Free onsite parking.
• Meals whilst on duty.
• Free leisure centre membership.
• Discounted leisure centre activities.
• Sick Pay Scheme.
• Pension Scheme after 6 months.
• Corporate Social Responsibility initiatives.
• Sustainability programmes.

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