Telephonist

· Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher, i.e. FETAC Level 5.

· A qualification or experience in the use of MS Office packages, e.g. ECDL.

· At least three years previous experience of working on a switchboard/in reception.

· Previous customer service experience.· Operate the switchboard system in an efficient and friendly manner.

· Maintain the highest levels of confidentiality.

· Ensure all calls are transferred to the appropriate department/staff member in an efficient and timely manner.

· Provide general customer information to callers as required, e.g. visiting times.

· Keep up-to-date with hospital operations and developments so as to be an efficient information provider for callers.

· Operate the Hospital Paging System as required.

· Provide a directory enquiry service to internal callers.

· Take messages as required and ensure these messages are accurately recorded and passed on to the intended recipient in an efficient and timely manner.