Telesales Representative

Are you a quick learner, and can work at pace? Then we have an excellent opportunity covering Maternity Leave until end of July 2025. Reporting directly to the Telesales Supervisor/ Managing Director, the Telesales Representative will be an outstanding communicator with a professional but friendly approach. Responsibilities include but are not limited to:

• Ensuring high standards of Customer Service by working together with the wider team as well as other departments throughout the business.

• Responsible for processing orders, resolving customer queries and ensuring a successful process through to delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering all calls in a professional and timely manner.

• Providing high quality Customer Service by responding to any queries raised, taking time to listen and understand the customer concerns, agreeing ownership and a timeframe for resolution.

• Keeping customers updated through to resolution with regards to any issues raised.

• Installing connect online ordering system for customers

• Processing orders via phone, email, fax and connect online ordering system

• Logging all relevant information in a professional manner and forwarding to the most appropriate business source for resolution.

• Generate reports for in house and customer use

• Be proactive by looking for efficiencies in all processes and raising these to the Telesales Supervisor in an appropriate manner.

• Keeping up to date with product information and business changes as well as important information communicated by mail or in meeting, etc.

• Covering all tasks appropriate under most circumstances which ensure the efficiency of the office and customer satisfaction.

QUALIFICATIONS & EXPERIENCE:

Ideally candidates will have experience within a similar customer service department in a sales focused organisation.