Temporary Assistant Principal, Process Improvement Specialist

About This Role

The Assistant Principal - Process Improvement Specialist is a 6 - month temporary contract in which the successful candidate will be employed by Cpl and you will work onsite in the Coimisiún na Meán’s office at 1 Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20, Ireland.

Role Purpose​

This role is situated in the Change and Business Improvement team, a newly-established function in Coimisiún na Meán. The role will report to the Director of Change and Business Improvement and will lead on priority tasks around process development and improvement required in respect of existing activities, the implementation of new business functions; and from digital transformation initiatives. The organisation is in a period of growth and expansion, characterised by a fast pace of change.​

​The ideal candidate will have advanced business analysis skills and experience, with an understanding of Lean process improvement and change management approaches. An understanding of automation through MS Power Automate would be an advantage. ​

​About the Team/Division​

​The Change and Business Improvement team sits within Coimisiún na Meán’s Corporate Services Division along with People & Organisational Development, Finance & Procurement and Governance & Secretariat. The Programme Management Office sits within the team, as well as responsibility for building organisational approaches and capability in change management, continuous improvement, operational excellence

​Key Responsibilities​

• ​Lead process development and improvement initiatives across all parts of organisation facilitating workshops for teams to capture identify improvements, co-design processes and agree actionable next steps.
• Establish a map of key high-level processes across the organisation, conduct a gap analysis on process documentation and build a roadmap for future improvements.
• Develop a standard approach and template for process maps and documentation using tools such as Visio, ensuring consistency and usability across the organisation
• Develop an approach to support teams to report on ongoing operational activity as part of the annual Work Programme, including appropriate KPIs to be tracked.
• Work collaboratively with teams to identify appropriate performance metrics, tracking process efficiency and the impact of improvement initiatives.
• Contribute to building organisational capability for continuous improvement through delivering training, running workshops and developing standardised template materials to support improvement initiatives
• Support and contribute to process automation initiatives, including the use of tools such as MS Power Automate, working with the ICT team where appropriate
• Support the Change and Business Improvement team to develop, document and establish their own processes pertaining to their organisational remit.

About You​

Essential Criteria

​Business Process Improvement Skills​

• Experience in business process improvement/business process reengineering​
• Knowledge of, and experience in, leading lean process reviews​
• Process mapping ​
• Lean tools including value stream mapping; SIPOC; Fishbone diagrams; ​

Analysis and Metrics​

• Business analysis skills​
• Experience helping teams identify metrics to track processing performance and improvement​

Collaboration, Coaching and Facilitation ​

• Experience in identifying key process improvements with an ability to guide and recommend improvements to teams and senior leaders; ​
• Ability to coach and mentor teams to identify improvements and streamline their own processes ​
• Ability to design and lead/facilitate workshops with internal teams, documenting outputs and next steps​
• Confidence in delivering training in key topics relating to process improvement/lean, as part of building organisational knowledge and capability. ​

Technical Knowledge​

• Experience using process mapping tools such as Visio​

Sector and Governance Experience​

• Understanding of working within existing governance structures to implement process improvements​

​Desirable Criteria​

• Knowledge and experience of process automation using tools such as MS Power Automate ​
• Experience in regulated contexts or public sector bodies​.

Key Information​

​Benefits, Package & Pay​

• This position is offered on a temporary agency contract for a period of 6 months​
  The successful candidate will be employed by Cpl​
• Full time, 35 hrs per week​
• Annual Leave: 30 days per annum, pro rata​
• The role will be a hybrid role combining home and office working. Coimisiún na Meán’s current hybrid policy is 2 days in the office.​
• The office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20. ​
• This position is graded at the Assistant Principal scale.​
• Successful candidates will be appointed on the first point of the scale. ​

Application Process​

• If you are interested in applying for this position, please submit a CV (max 2 pages) via HERE before 12pm on Friday, 15th May, 2026​
• Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland.​
  For queries related to the application or selection process related to this role, please contact cnam@cpl.ie ​

​Competencies ​

Please see the competencies below that will be assessed at interview stage for this competition.

• Leadership
• Judgement, Analysis and Decision Making
• Management and Delivery of Results
• Interpersonal and Communication Skills
• Specialist Knowledge, Expertise and Self Development
• Drive & Commintment to Public Service Values