Temporary Clerical Officer - Grade III (Rolling Panel)

Temporary Clerical Officer - Grade III (Rolling Panel)

GRETB is seeking applications from experienced and enthusiastic people to join our Administration Support Departments.

If you are interested in joining our team, please log in for further details on the application process.

The Temporary Clerical Officer – Grade III Panel is a rolling Panel, interviews will be conducted in rounds. Further Information available in the Information Booklet attached.

CONDITIONS OF SERVICE:

Terms of Appointment:

The posts are whole-time/part-time, temporary and pensionable.

Location:

The successful applicant(s) will be assigned to offices under the remit of GRETB e.g. GRETB HQ, Athenry, GRETB FET Centre, Mervue, Galway City, GRETB Training Centre, Mervue, Galway City and the post holder may be moved to another area of the organisation if required

Remuneration:

New Entrants: €27,146 - €44,111

Pre 01/01/2011 entrants: €29,283 - €44,111

IMPORTANT NOITCE RE: SALARY:

As per DES guidelines, new appointees who are entering this grade for the first time will start at the minimum point of the scale. Incremental credit may only apply, if, immediately prior to appointment, the appointee is already a serving Civil or Public Servant. Rate of remuneration may be adjusted from time to time in line with Government pay policy. Starting Salary is not subject to negotiation.

Hours of work:

A 35 hour week is in operation. Hours may be adjusted from time to time under relevant Public Sector Agreements.

Annual leave:

The Annual Leave entitlement for this post is 22 days.

Sick Leave:

Sick Leave will be in accordance with the arrangements authorised by the Minister for Education

from time to time.

How to Apply:

Completed application form must be submitted online by 12.00 p.m. Friday, 31st May, 2024.

Applications are based on the following Person Specification/Job Description:

Person Specification

Essential:

Each candidate must:

· Have the requisite knowledge, skills and competencies to carry out the role. Competencies will

be informed by best practice Public Appointment Service competency frameworks for the Irish Public Service;

· Be capable and competent of fulfilling the role to a high standard;

· Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise;

· Be at least 17 years of age on or before the date of advertisement of the recruitment competition

Desirable:

· Have excellent administrative and IT Skills;

· Be self-motivating, flexible and results focused;

· Ability to prioritise and manage work in a dynamic and pressurised environment;

· Excellent judgement, problem-solving, analytical and decision-making skills;

· Proven record as a team-player with a flexible approach;

· Demonstrated experience of building and maintaining relationships;

· Excellent organisational, communication, and interpersonal skills;

· Have an understanding of the main features and current challenges of public service and regulatory reform;

· Inniúlacht le dualgais an phoist a chomhlíonadh go héifeachtach trí mheán na Gaeilge/ Capacity to discharge the duties of the post through the medium of Irish.

Job Description

The appointee will report to the Head of the relevant department and will be delegated responsibility for varying functions as determined by Head of Department/Director of OSD/CE from time to time.

Main Duties of Clerical Officers within GRETB:

· Support the Manager(s) and colleagues within your

department/function in order to achieve the key goals, objective and tasks;

· Data input to financial systems;·

Reconciliation of accounts and ensuring records

are up-to-date and accurate;

· Provide assistance and support to assist the achievement of deadlines;

· Collate data for the preparation of reports;

· Maintain a quality customer service focus when dealing with all clients of the unit;

· Provide accurate information and respond to queries in an efficient, professional and courteous

manner – in person, by phone, by correspondence;

· Efficiently operate the telephone/switchboard and distribute calls / messages (as and when requested);

· Ensure all documentation/forms are accurate and produced to a high quality;

· Contribute to the development and implementation of appropriate management information systems as related to the delivery of administrative services on behalf of GRETB;

· Attend relevant training as required from time-to-time;

· Comply with the conditions which may be prescribed in other agreements applying to the work associated with this post;

· Foster and support the development and use of ICT systems;

· Carrying out such other projects or activities as may be assigned from time to time by the Chief Executive;

Competencies required:

The appointee to Clerical Officer (Grade III) post will be required to show evidence of the following competencies:

Team work

· Shows respect for colleagues and co-workers;

· Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate;

· Offers own ideas and perspectives;

· Understands own role in the team, making every effort to play his/her part;

Information Management / Processing

· Approaches and delivers all work in a thorough and organised manner;

· Follows procedures and protocols, understanding their value and the rationale behind them;

· Keeps high quality records that are easy for others to understand;

· Draws appropriate conclusions from information;

· Suggests new ways of doing things better and more efficiently;

· Is comfortable working with different types of information, e.g. written, numerical, charts,

and carries out calculations such as arithmetic, percentages etc.;

Delivery of Results

· Takes responsibility for work and sees it through to the appropriate next level;

· Completes work in a timely manner;

· Adapts quickly to new ways of doing things;

· Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes;

· Writes with correct grammar and spelling and draws reasonable conclusions from written instructions;

· Identifies and appreciates the urgency and importance of different tasks;

· Demonstrates initiative and flexibility in ensuring work is delivered;

· Is self-reliant and uses judgement on when to ask manager or colleagues for guidance;

Customer Service & Communication Skills

· Actively listens to others and tries to understand their perspectives/requirements/needs;

· Understands the steps or processes that customers must go through and can clearly explain these;

· Is respectful, courteous and professional, remaining composed, even in challenging circumstances;

· Can be firm when necessary and communicate with confidence and authority;

· Communicates clearly and fluently when speaking and in writing;

Specialist Knowledge, Expertise and Self Development

· Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc.;

· Clearly understands the role, objectives and targets and how they fit into the work of the unit;

· Is committed to self-development and continuously seeks to improve personal performance;

Drive & Commitment to Public Service Values

·Consistently strives to perform at a high level and deliver a quality service;

· Serves the Government and people of Ireland;

· Is thorough and conscientious, even if work is routine;

· Is enthusiastic and resilient, persevering in the face of challenges and setbacks;

· Is personally honest and trustworthy;

· At all times, acts with integrity.