Clerical Officer

The work of a Temporary CO in the Department can be very diverse.

The responsibilities can include: • General clerical and administration duties e.g., filing, photocopying, answering/making telephone calls, dealing with emails, reception desk duties etc. under the supervision of a designated manager. • Supporting line-managers and colleagues. • Working as part of a team in delivering services. • Communicating and dealing with the public/customers e.g., responding to queries and providing information face-to-face, by telephone or via email. • Providing the highest quality standards in customer service. • Using Information Technology on a daily basis, e.g., Department systems, word processing, spreadsheets, databases, email, and internet.

• Maintaining high quality records in a thorough and organised manner. • Checking all work thoroughly to ensure it is completed to a high standard. • Carrying out routine accounts work. • Approaching work in a careful and methodical manner, displaying accuracy at all times, even when conducting routine/repetitive work. • Processing of social welfare claims. • Control support. • Any other duties deemed appropriate. Entry Requirements & Eligibility To be eligible to apply, applicants must: a) Previous relevant work experience, preferably in a customer service office environment b) Appropriate level and knowledge of relevant ICT Skills, e.g., Proficiency in Word, Excel, Email c) Relevant knowledge and skills to undertake the duties of the position, including the ability to: • Take direction/follow instructions • Organise and prioritise work effectively • Work well with the public and colleagues • Be flexible in their approach to work • Be able to communicate effectively in a clear and concise manner d) Be at least 16 years of age before the closing date of 7th April 2023 e) Fulfil Health & Character, Garda Vetting & Security Clearance and Reference check requirements f) Satisfy any of the Citizenship Eligibility requirements as set out below: i. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or ii. A citizen of the United Kingdom (UK); or iii. A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or iv. A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa: or v. A person awarded protection under the International Protection Act 2015 (including any person holding an official letter confirming that they have been granted Temporary Protection in Ireland under the EU Temporary Protection Directive 2001/55/EC) or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa: or vi. A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. Successful candidates must continue to satisfy Citizenship Eligibility requirements at the time of appointment and at all times during their assignment. Pay The salary for this position, weekly rate effective from 1st March 2023, is: €519.96 per week