Temporary Clerical Officer

The following reflects the typical duties you may be required to undertake, if appointed as a Temporary Clerical Officer in the RSA:

• General clerical work e.g. filing, photocopying, answering/making telephone calls, dealing with emails, etc. under the supervision of a designated manager.
• Supporting line managers and colleagues in the delivery of a quality service to all stakeholders.
• Working as part of a team in delivering services, working with colleagues across the organisation on working groups/project teams in meeting strategic/corporate objectives.
• Communicating and dealing with the public/customers e.g. responding to queries and providing information face-to-face, by telephone or via email/correspondence.
• Providing the highest quality standards in customer service.
• Using Information Technology on a daily basis e.g. word processing, spreadsheets, database, email and internet.
• Maintaining high-quality records in a thorough and organised manner.
• Checking all work thoroughly to ensure it is completed to a high standard.
• Approaching work in a careful and methodical manner, displaying accuracy at all times.
• Adhering to all relevant public health guidance and measures in place within the office environment to ensure the safety of all staff.
• Adhering to all health and safety policies and procedures in place for safe working within the workplace or when working from home.
• Adhering to all RSA policies and procedures, engaging with management in the rollout of strategic objectives and transformation projects.
• Any other duties deemed appropriate.
• In certain instances, positions may arise where specialist skills or experience is required e.g. accounts, language skills, etc. Suitable candidates may be selected for the purpose of filling such vacancies.

Key Skills

Temporary Clerical Officers will be required to be proficient in the following areas:

• Proficiency in IT (Outlook, Word, Excel, PowerPoint etc.).
• Sound judgement and excellent decision-making, problem-solving, analytical thinking and interpersonal skills.

This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role.

Essential Requirements

On the closing date of Thursday, 21 May 2026, to be eligible for consideration, a candidate must satisfy all of the following requirements:

• Have the requisite knowledge, skills and competencies to carry out the role.
• Be capable and competent of fulfilling the role to a high standard.
• Have a good general level of education.
• Have previous relevant work experience, preferably in a customer service office environment.
• Have an appropriate level and experience of relevant ICT skills, e.g. proficiency in Word, Excel and email.
• Be at least 17 years of age on or before 21 May 2026.
• Fulfil citizenship, health and character requirements.
• Ensure that they meet the criteria regarding Public & Civil Service Redundancy/Ill Health Retirement Schemes.

Desirable Requirements

While not essential, it would be a decided advantage for candidates to have some or all of the following:

• Additional education.
• Proficiency in the Irish language.

Key Competencies for Effective Performance at this Level

• Teamwork
• Information Management / Processing
• Delivery of Results
• Customer Service & Communication
• Specialist Knowledge, Expertise and Self Development

Positions Requiring Specialist Irish Language Skills

The RSA is fully committed to fulfilling its obligations under the Official Languages Act. It is intended that vacancies arising which require staff to provide a full range of services through the Irish language (Functional Bilinguals), may be filled from this competition.

In this regard, individuals who have proficiency in the Irish language and who fulfil all other eligibility criteria set out below may indicate their interest on the application form.

Candidates who indicate their interest and who are successful at the final selection stages will be required to undergo certain assessments through Irish, e.g. interview and/or written test, prior to being considered for such a position.

They must achieve the required level in the Irish language, i.e. demonstrate a minimum Level B2 on the Europass self-assessment framework.

Salary Scale

• Point 1 €605.69
• Point 2 €639.04
• Point 3 €647.53
• Point 4 €664.05
• Point 5 €688.44
• Point 6 €712.80
• Point 7 €737.14
• Point 8 €754.87
• Point 9 €774.99
• Point 10 €798.31
• Point 11 €814.74
• Point 12 €837.85
• Point 13 €860.81
• Point 14 (Max) €896.63
• (LS1) €924.78
• (LS2) €949.31

Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2).

Salary is paid weekly. The Authority operates a contributory pension scheme.

PPC (Personal Pension Contribution) Scale applies for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution. A different rate will apply where the appointee is not required to make a Personal Pension Contribution.

Candidates should note that entry will be at Point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy.

Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant.

Probation

Candidates must satisfactorily complete a pro-rata probationary period as part of the temporary appointment. The length of this probation will be dependent on the length of the temporary contract.

Annual Leave

The annual leave allowance will be 22 working days a year. This will be calculated pro rata for contracts under 12 months. This leave is on the basis of a five-day week and is exclusive of the usual public holidays.