Temporary Events Assistant

QUALIFICATIONS

1. Character

Each candidate must be of good character.

2. Health

Each candidate must be in a state of health as would enable him / her to render regular and efficient service. The County Council reserves the right to refer the successful candidate to its medical examiner at any stage.

3. Education / Experience

Each candidate should have:

Essential Education / Experience

• Satisfactory experience in a customer service and cash handling role.

• The ability and confidence to provide on-site orientation information to visitors and engage with visitors.

• The capacity to interact effectively and in a friendly professional manner with people from a broad range of sectors and groups.

• Fluency in English.

• The capacity to work on own initiative and to contribute well in a team-based environment.

• Knowledge and awareness of Health and Safety matters as pertaining to the post.

Desirable Education / Experience

• Experience working / volunteering at arts / community events is desirable.

• Good conversational skills.

• Fluency in additional languages.

• Experience in a bar environment & co-ordinating receptions for up to 200 people for both in-house, public, corporate and private events.

4. Citizenship

Each candidate must, by the date of any job offer, be:

a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or

b) A citizen of the United Kingdom (UK); or

c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or

e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or

f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa

Key Job Responsibilities – Roscommon Arts Centre

• Customer Services: Ensuring a warm welcome and providing on-site orientation information to all visitors and assisting groups to visit, experience and exit the Arts Centre. Delivering an excellent standard of customer service is an integral part of the role.

• Customer Supervision: Observing and enforcing all Arts Centre policies in relation to Health and Safety, admittance of latecomers, cash handling, serving of alcohol, smoking, use of photography, seating arrangements and any other policies in place to assist in the safe and efficient operations of the Centre.

• Reception / ticketing / booking: Front of house duties involving till operations, cash handling, fielding queries, dealing with customer enquiries, etc.

• Cash handling: Observing and adhering to any financial procedures in place, including operating the till, cash handling, counting floats, receipting, recording, ordering change in accordance with procedures and as required by management.

• Promotion: Promoting forthcoming events at Roscommon Arts Centre via publicity material and the centre’s seasonal events brochure and assisting with publicity drives through distribution of posters, fliers and brochures locally and packaging of mail shots on a regular basis.

• Performance Evenings: Setting up front-of-house areas pre-performance, ensuring that all areas are clean and tidy and ushering patrons to their seats. Liaising with the Technical Manager in relation to start times, running times and durations of performances and responding to the needs of performers as directed by the Technical Manager.

• Bar: Setting up bar for service, operating the bar facility on performance evenings / days and assisting in the general maintenance of bar operations including bottling up, replenishing of stock, rotating of stock, stock ordering, stock taking and cleaning of the bar facility.

• Green Room: Maintaining the Green Room facility – setting up welcome trays, tidying of the space during the evening and replenishing stocks if and when necessary.

• Evacuation Procedures: Assisting in the Centre’s evacuation procedures in the case of emergencies.

• Flexibility: The successful candidate must have a flexible approach to work and be adaptable to carry out any other duties from time to time as might be reasonably assigned by management in relation to the employment as an Events Assistant.

Successful candidates may be required to participate in training programmes relevant to the skills necessary for the performance of the duties attaching to the post.

The above duties outline the main functions and responsibilities of the post of Part-Time Events Assistant in Roscommon Arts Centre and may be subject to review in the future.

PARTICULARS OF EMPLOYMENT

1. The post is part time and pensionable. A panel will be formed from which permanent and temporary vacancies may be filled. Vacancies will be offered in order of merit as per the panel.

2. Probation

Where persons who are not already permanent employees of a local authority are appointed, the following provisions shall apply:

(a) There shall be a period after such appointments take effect during which such persons shall hold such position on probation.

(b) Such period shall be one year but the Chief Executive may at his or her discretion extend such period.

(c) Such persons shall cease to hold such position at the end of the period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory.

3. Salary

€17.31 – €26.79 (LSI 1) per hour.

Holders of the post will be paid at the appropriate point on the salary scale in accordance with the relevant Department Circular. The salary shall be fully inclusive and shall be as determined from time to time. The holder of the post shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to and received by them by virtue of their post or in respect of services which they are required by or under any enactment to perform.

In accordance with EL02 / 2011 persons who are not serving Local Authority employees must be placed on the minimum of the scale. The rate of remuneration may be adjusted from time to time in line with government policy.

4. Garda Vetting / Child Protection

Successful candidates will be subject to the Garda Vetting Procedures and will be required to complete Appendix V of the County Council’s Child Protection Policy.

5. Health

For the purpose of satisfying the requirements as to health it will be necessary for successful candidates, before they are appointed, to undergo at their expense a medical examination by a qualified medical practitioner to be nominated by the local authority. On taking up appointment the expense of the medical examination will be refunded to candidates.

6. Residence / Place of Work

The holder of the office shall reside in the district in which their duties are to be performed or within a reasonable distance thereof and will be based at Roscommon Arts Centre.

7. Hours of Work

Minimum number of hours per week will be as follows:

Roscommon Arts Centre – 3 hours per week.

Hours of work will be determined at the discretion of the relevant Line Manager. Rotas will be communicated in advance where possible, indicating times of work. The post will involve both evening and weekend work and some public holidays.

8. Flexibility

Applicants must be flexible with both their time and approach to work and be comfortable carrying out a variety of tasks including covering for the reception area and other staff, as required.

9. Reporting

The Part-Time Events Assistant will report directly to the relevant Line Manager. In the absence of the Line Manager, the Part-Time Events Assistant will report to the most senior member of the full time staff on duty.

10. Holiday Entitlements

Annual leave will be granted in accordance with the Organisation of Working Time Act, 1997.

11. Superannuation

Candidates will be informed of their superannuation position at the time an offer of appointment is being made.

12. Dress Code

Part-Time Events Assistants are required to wear black trousers (no jeans) and a black shirt. No open toe shoes. Neat dress is essential.

13. Recruitment

The Selection Process may include the following:

• Short-listing of candidates on the basis of the information contained in their application;

• Any tests / exercises that are deemed appropriate;

• Preliminary interview;

• Final interview;

Please note that Roscommon County Council reserves the right to hold any part of the selection process by way of remote / video-call platform or other appropriate methodology and that interviews may be held via MS Teams.

A panel may be formed on the basis of such interviews. Candidates whose names are on a panel and who satisfy the local authority that they possess the qualifications declared for the post at the closing date of the competition and that they are otherwise suitable for employment may be appointed to this post.