Tenancy Sustainment Officer

Choice Housing is one of the largest independent housing associations in Northern Ireland. We work hard for our customers, developing new homes that are urgently needed and delivering high quality services, while providing value for money. Our work creates sustainable, thriving neighbourhoods.

Tenancy Sustainment Officer(s)
37 Hours
Salary Scale: £31,708 - £41,391pa
Job Reference: TSO/4545/0425

Choice is seeking to recruit two Tenancy Sustainment Officers to complete short term intensive work with vulnerable tenants to help sustain tenancies. The role involves close collaboration with housing teams, support agencies and service providers to address challenges such as anti-social behaviour, addiction, financial difficulties, health concerns and social isolation. With a proactive and empathetic approach, the Officer works with statutory and voluntary partners to promptly identify and address tenants' needs.

Our employees have access to a range of benefits:-

• 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays,
• Generous pension contribution,
• Essential car user allowance,
• Hybrid working opportunities for relevant roles,
• Death in service payment x3 annual salary,
• 6 months’ paid maternity leave and 2 weeks paid paternity leave
• Bereavement leave,
• Dedicated Health and Wellbeing champions/Mental Health First Aiders,
• Learning and Development opportunities,
• Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening.

If you have any disability which prevents you from completing the online application form, please contact me to discuss what further assistance you require.

Please see attached job description and person specification for full details.

Completed application forms should be returned by 5.00 pm on Tuesday 29th April 2025. If you have not been contacted further in writing on or before Tuesday 27th May you will not have been short-listed for interview.

If shortlisted you will be sent an email inviting you for interview, please check the email address you have provided on the application and also your junk mail folder.