Tenant Liaison Officer

Salary: €39,000 to €45,000 - Depending on Experience

Benefits: The Iveagh Trust offers excellent terms and conditions of employment:

• 22 days Annual Leave, increasing with service to 25 days.
• 32.75 working hours per week.
• Flexible work arrangements with limited hybrid working available.
• Pension – Best-in-class Defined Contribution Pension Scheme.
• Full Employee Assistance Programme for you and your family.
• Generous occupational sick pay scheme.
• Death in Service Cover.
• Group Health Insurance Scheme providing discounts to employees.
• Mileage allowance paid in respect of all car mileage on Trust business.
• Full induction and ongoing professional training and development opportunities. The Trust encourages professional development.
• Supportive and inclusive work environment.

The Role

The purpose of this role is to foster community engagement and develop relationships specifically with the Iveagh Trust’s older residents, supporting them to live independently in the community for as long as possible.

Working closely with the Trust’s Housing Department, Estate Staff, the Dublin Call and Care Nursing Service, Resident Committees, and external agencies, the Tenant Liaison Officer position is instrumental in developing community engagement initiatives, hosting activities, and offering support to older residents who may need a helping hand and a listening ear.

Principal Tasks & ResponsibilitiesKey Responsibilities

• Develop community engagement plans and initiatives for older residents across the Iveagh Trust’s communities, with a particular focus on the Trust’s older persons housing schemes.
• Organise weekly social functions to combat social isolation, encourage older tenants to mix, and take an active part in their community.
• Liaise closely with older residents who may need additional support, visiting them in their homes or in hospital, and checking in over the phone.
• Liaise closely with Dublin Call and Care Nurses regarding residents' basic medical needs.
• Carry out risk assessments regarding complex needs cases.
• Assist residents to move on if they are no longer able to live independently.
• Attend meetings with multidisciplinary teams, relevant departments, and stakeholders.
• Organise TeleCare services for senior citizens and other support services as appropriate.
• Organise annual day trips and other outings.
• Organise special Christmas events.
• Organise gardening and window box competitions.
• Encourage Resident Committees in relation to gardening and other community-based activities.

Other

• Complete general administration related to the position and assist the Housing Team when required, using the Trust’s Housing Management System, Microsoft Word, and Excel, corresponding with residents, and ensuring information is kept up to date.
• Assist with other ad hoc administration duties.

General

• Ensure confidentiality on all matters and information obtained during the course of employment.
• Present and act in a caring, courteous, and professional manner at all times.
• Be approachable with a positive attitude.
• Be a team player and provide support for other team members when required.
• Adopt an approach of continuous learning and personal development.
• Carry out any other duties consistent with the role.
• Promote the Trust’s unique heritage.

This is not an exhaustive list of all duties.

Health & Safety

• Meet all responsibilities, as an employee of the Iveagh Trust, as outlined in the Safety Statement and in fulfilment of obligations under the Safety, Health & Welfare at Work Act 2005.
• Take immediate and appropriate action in response to all safety issues and incidents to mitigate against accidents and near misses.
• Report all health and safety issues and concerns in a timely manner.
• Participate in all scheduled Health and Safety training.

Approved Version – 2025

Attributes

• Have good communication and interpersonal skills.
• Have excellent organisational skills.
• Be a good listener.
• Be sensitive.
• Be a team player.
• Be highly motivated.
• Be flexible.
• Demonstrate commitment to the organisation’s mission, ethos, and values.

Qualifications & Knowledge/ExpertiseEssential

• Have relevant experience in a similar role.

Desirable

• Qualification in Social Care or a related subject.
• Experience working or volunteering with senior citizens.
• Fluent English.
• A valid driver's licence, use of a car, and willingness to travel between estates as required.
• Own transport. Mileage is payable at Civil Service rates.

Applications

Applicants must be eligible to live and work in Ireland.

Please submit your CV with a cover note to using the reference TLO2026.

Closing date for receipt of applications: Tuesday, 4 August 2026.

The Iveagh Trust is an Equal Opportunities Employer.