Terminal and Landside Team Member

Job Description

Reporting to a Service Delivery Team Lead, the primary focus of the Airport Delivery Team Member will be to ensure the safe, reliable, and positive passenger experience across the full airport journey. The Airport Delivery Team Member will manage and ensure appropriate Dublin Airport facilities are available, that all airport functions are operating to a high level and will provide passengers with the appropriate information and assistance whilst adhering to Airport standards.

Team Members will embrace the role as ‘the face of Dublin Airport’ conveying a professional, helpful, friendly attitude and service to all Dublin Airport users. Team Members will rotate between duties as required on a roster basis and will operate cross terminal, ramp and campus wide. Tasks are allocated based on demand, and team members will be required to be agile and move from areas/ tasks, as directed by on shift supervision. Supporting the wider operation will at times be necessary in order to carry out any changes in the plan that arise during the shift.

These roles are shift based roles and will provide 24/7 coverage throughout the airport.

We offer:

• Hourly rate for the role is €17.76

• Permanent role with full access to an excellent company pension scheme 

• Contract will be 35-40 hours, you will be guaranteed minimum 35 hours but must be available work up to 40 hours weekly across a 24/7 roster. 

• Comprehensive induction & training programme 

• Continuous focus on training and development with excellent opportunities for career progression internally 

• Subsidised staff meals and free coffee, tea & water across breakrooms 

• Flight subsidy

• Free car-parking for working hours with staff shuttle bus available 

• Travel Tax Saver Scheme and the Bike to Work Scheme 

• Staff discount at “The Loop and theloop.ie” with 10% off purchases and frequent staff discounts across Dublin Airport & other discounts across the campus 

• Various Wellbeing initiatives: Complementary Flu vaccines, health clinics, EAP assistance programme, Focus on You Wellbeing services, access to on-site gym and swimming pool in ALSAA 

• daa Charity of the Year activities, events and socials 

Responsibilities

• Provide a visible and proactive presence to enhance passenger experience at Dublin Airport across all passengers facing functions

• Manage the movement of pedestrians and trolleys on the campus 

• Replenishing trolley bays within areas 

• Queue management or security sweeps as required 

• Escalate any security screening issues that arise to the Airport police or Service Delivery Lead as appropriate 

• Support Security Units as required 

• Provide customer service in liaison with airlines, handling agents, state agencies, passengers 

• Identify and deliver improvement initiatives and other potential process improvements. 

• Ensure emergency response procedures are implemented

• Ensure compliance with H&S procedures 

• Deal with lost property left in the terminal 

• Respond to ad-hoc requests

Qualifications

• Previous front-line experience with a strong customer service focus

• Ability to work on their own initiative / without supervision 

• Driving Licence essential 

• Ability to work under pressure 

• Confidence to promote innovative solutions 

• Strong team-working skills 

• Seeks ownership, responsibility

• Excellent communication skills 

• Strong attention to detail 

• Computer literacy 

• Committed to daa values 

Daa as regulated entity requires all applicants to:

• Pass 5-year background check (including a criminal background check/Garda Vetting) 

• Pass a medical evaluation

• Successfully meet all requirements to obtain an Airport Identity Card 

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