Ticket Collector/Receptionist

SECTION 1: THE ROLE

West Cork Leisure Centre – Dunmanway includes a 25-metre swimming pool, learner pool, hydrotherapy pool, sauna and steam room, accessible changing facilities, and gymnasium.

The Ticket Collector/Receptionist will report to the Manager or Supervisors and will assist, supervise, and control, where necessary, users of the facility. The Ticket Collector/Receptionist will ensure that all activity areas are ready for use as required, both in terms of cleanliness and the equipment required.

The Ticket Collector/Receptionist will ensure that the customer care policy of the facility is always maintained to the highest standards.

SECTION 2: DUTIES

The duties may include, but are not limited to, the following, and the post holder may be required to perform other duties as appropriate to the post that may be assigned to him/her from time to time and to contribute to the development of the post while in office.

The duties may include, but are not limited to, the following:

SECTION 3: ELIGIBILITY CRITERIA / QUALIFICATIONS1. Character

Each candidate must be of good character.

2. Health

Each candidate must be in a state of health such as would indicate a reasonable prospect of being able to render regular and efficient service.

3. Education, Experience

Each candidate must, on the latest date for receipt of completed application forms, have a standard of education that will enable the applicant to satisfactorily perform the duties of the position.

3.1 DESIRABLE CRITERIA

• Understanding of the role of Ticket Collector/Receptionist.
• Relevant administrative experience and clerical skills.
• Strong customer service ethos.
• Experience of working as part of a team.
• Knowledge and experience of operating ICT systems.

4. Age

Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004. A candidate who is not classified as a new entrant must be under 70 years of age.

SECTION 4: COMPETENCIES

A Competency Based Application Form requires you to describe some of your personal achievements to date that demonstrate certain competencies (necessary skills and qualities) required for the position for which you are applying.

For each competency, you are given a description of a skill or quality. You are then asked to describe a situation from your own experience that you think is the best example of what you have done that demonstrates this skill or quality.

It is essential that you describe how you demonstrated the skill or quality in question. Therefore, compose your replies carefully in this section and try to structure what you write so that you give specific information about what you have done. For example, do not simply say that "X was successful"; describe exactly what you did and how you demonstrated the skill or quality in question.

For each example, please include the following:

a) The nature of the task, problem, or objective. b) What you actually did and how you demonstrated the skill or quality (and, where appropriate, the date you demonstrated it). c) The outcome or result of the situation and your estimate of the proportion of credit you can claim for the outcome.

The information you present in your application may form part of a shortlisting process and may also be used to help structure your interview, should you be invited to one. A shortlisting process may be applied based on two or more of the competencies and on other information you provide in your application form.

Please note that, should you be called to interview, the board may look for additional examples of where you demonstrated the skills required for this post, so you should think of a number of examples of where you demonstrated each of the skills.

SECTION 5: SELECTION PROCESS

The recruitment selection process will include an interview.

A panel may be formed on the basis of such interview. Temporary vacancies may be filled from this panel during its lifetime. Candidates whose names are on a panel and who satisfy the local authority that they possess the qualifications declared for the office and that they are otherwise suitable for appointment may, within the life of the panel, be appointed as appropriate vacancies arise.

SECTION 6: TENURE

The position is full-time. The post is pensionable.

A panel may be formed to fill vacancies for both temporary and permanent positions that may arise during the lifetime of the panel.

SECTION 7: SALARY

Wages: €17.1962 basic per hour (Point 1), rising by annual increments to €17.6378 basic per hour (Point 13), subject to satisfactory performance.

Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Planning and Local Government.

Rate of remuneration may be adjusted from time to time in line with Government policy.

SECTION 8: LOCATION OF POST

The position will be based initially at West Cork Leisure Centre in Dunmanway.

Cork County Council reserves the right to assign you to any department, premises, or district in use by the Council, now or in the future. Changes in the location of employment will not result in payment of disturbance money or compensation.

The person appointed will be required to provide him/herself, at his/her own expense, with the necessary mode of travel to and from work.

Holders of the office shall reside in the district in which their duties are to be performed or within a reasonable distance thereof.

SECTION 9: WORKING HOURS

The employment is full-time, 39 hours per week.

The post requires flexibility in working hours and may involve night and/or weekend work (including bank holidays), early/late shifts, as directed.

A typical shift would be 6:30 a.m. to 2:30 p.m. or 1:30 p.m. to 9:30 p.m., but these hours may be subject to change.