Ticket Collector/Receptionist/Pool Assistant

SECTION 1: THE ROLE

The Ticket Collector / Receptionist / Pool Assistant will report to the Manager or their deputy and will assist, supervise and control, where necessary users of the facility.

The Ticket Collector / Receptionist will ensure that all activity areas are ready for use as required both in terms of cleanliness and equipment that is required.

The Ticket Collector / Receptionist / Pool Assistant will ensure that the customer care policy of the facility is always maintained to the highest standards. On taking up duty, the successful applicant(s) may have an opportunity to train as a Swimming Teacher and in First Aid.

The Ticket Collector / Receptionist / Pool Assistant will ensure that all activity areas are ready for use as required both in terms of cleanliness and equipment that is required. The Ticket Collector / Receptionist / Pool Assistant will teach and coach as required and ensure that the customer care policy of the facility is always maintained to the highest standards.

SECTION 2: DUTIES

The duties may include but are not limited to the following and the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office.

The duties may include but are not limited to the following:

Ticket Collector / Receptionist

Reception duties as instructed by the Manager and Supervisors including:

• Answering Phone

• Booking in Customers

• Responsibility for the carrying and handling of monies, receipting and lodging

• Purchase Ordering

• Statistic gathering and reporting

• Making payments

• Organising classes

• Cleaning of foyer, meeting room, accessible toilet, and other areas as required

• Provision of general assistance to the Manager and Supervisors in furthering the successful operation of the facility

• Opening / Closing of Building

• Attendance at meetings and training as required

Pool Assistant Duties

• Report to the Manager / Supervisors and assist, lifeguard and teach where applicable, users of the facility

• Teach as required and ensure that the customer care policy of the facility is always maintained to the highest standards

• Lifeguarding of all swimmers

• Assist and instruct individuals and / or groups in swimming tuition

• Effect minor repairs to equipment and maintain all equipment in a safe and proper manner

• Administer First Aid where appropriate

• Water testing and recording of results

• The Pool Assistant will be required to update his / her Life Saving, Swimming Teaching and First Aid qualifications at the prescribed intervals

General Duties

• Promotion of the facility

• Supervision of activities in all areas of the facility

• Supervision and control of entrance areas, the foyer, pool hall, changing rooms and other areas

• Enforcement of rules and regulations of the facility and monitoring the behaviour of all patrons

• Report writing for accidents and incidents, etc.

• Setting up, changing and storing equipment, furniture and any apparatus as required by the programme of the complex

• To ensure that all activity areas are ready for use as required both in terms of cleanliness and equipment that is required

• Cleaning of pool surrounds, decks, changing rooms, toilets foyer, meeting room, and other areas as required

• To receive supplies and equipment, recording and storage of same

• Any other duties, which from time to time, may be allocated by the Manager and / or Supervisors

SECTION 3: ELIGIBILITY CRITERIA / QUALIFICATIONS

Character

Each candidate must be of good character.

Health

Each Candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Education, Experience

Each candidate must, on the latest date for receipt of completed application forms:

• Hold a minimum current Irish Water Safety Pool Lifeguard award or RLSS National Pool Lifeguard Qualification

and

• Have a thorough knowledge of resuscitation including Cardio Pulmonary Resuscitation and First Aid

If the successful applicant does not have a First Aid Qualification, they will be required to obtain it within 6 months of appointment.

Desirable but not essential

• Swimming Teacher’s Award

• A Certificate of Competence in Pool Plant Operator

• Previous work in a swimming pool is also desirable but not necessary as full training will be provided

• Understanding of the role of Ticket Collector / Receptionist

• Relevant administrative experience and clerical skills

• Strong customer service ethos

• Experience of working as part of a team

• Knowledge and experience of operating ICT systems

Age

Each candidate must be not less than 17 years of age on closing date for receipt of applications for this post.

Age restrictions shall only apply to a candidate where he / she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004. A candidate who is not classified as a new entrant must be under 70 years of age.

SECTION 4: COMPETENCIES

A Competency Based Application form requires you to describe some of your personal achievements to date that demonstrate certain competencies required for the position for which you are applying.

For each competency, you are given a description of a skill or quality. You are then asked to describe a situation from your own experience which demonstrates this skill or quality.

For each example, please include:

a) the nature of the task, problem, or objective

b) what you actually did and how you demonstrated the skill or quality

c) the outcome or result and your estimate of your contribution

Teamwork

• Shows respect for colleagues and co workers

• Develops and maintains good working relationships with others

• Shares information and knowledge as appropriate

• Understands own role in the team and contributes effectively

Information Management / Delivery of Results / Self Development

• Works in a thorough and organised manner

• Follows procedures and understands their importance

• Maintains accurate records

• Draws appropriate conclusions from information

• Completes work in a timely manner

• Demonstrates initiative and flexibility

• Checks work to ensure high standards

• Learns from mistakes

• Is committed to self development

Customer Service and Communications Skills

• Listens actively and understands customer needs

• Communicates clearly and effectively

• Remains professional and courteous at all times

• Can communicate with confidence when required

SECTION 5: SELECTION PROCESS

The recruitment selection process will include an interview. A panel may be formed.

SECTION 6: TENURE

The position is full-time and pensionable.

SECTION 7: SALARY

Wages: €17.0259 basic per hour (point 1), rising by annual increments to €17.4632 basic per hour (point 13), subject to satisfactory performance.

SECTION 8: LOCATION OF POST

The position will be based initially at Fermoy Swimming Pool.

SECTION 9: WORKING HOURS

The employment is full-time, 39 hours per week. The post requires flexibility in working hours including night, weekend and bank holiday work.

SECTION 10: ANNUAL LEAVE

Annual leave allowance is 25 days per annum inclusive of Good Friday.

SECTION 10: GARDA VETTING

The successful candidate will be subject to Garda Vetting in advance of appointment to the position.