Ticketing Executive

TICKETING EXECUTIVE

SITE: Odyssey Trust
LOCATION: Queen’s Quay, Belfast, BT3 9QQ
RESPONSIBLE TO: Events & Business Development Manager
TERMS: 37.5 hours per week
DATE: May 2025

OVERALL PURPOSE OF THE JOB

The post holder will provide support to the Site Wide Ticketing Managers in the delivery of all aspects of ticketing operations across the site, including the use of technology to drive ticket sales, assist customers with accessible needs and streamline ticketing processes. 

SELECTION CRITERIA

​​​​​​​Essential Criteria

• A minimum of 1 years’ experience within the last 5 years in the use of Ticketing Platforms.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Excellent Communication skills
• Good organizational skills, with a high level of attention to detail.
• Experience of customer service/customer Care
• Ability to use self-initiative as well as work within a Team
• Proven ability to work in a fast-paced and pressurised environment
• Work flexible hours including evenings and weekends.

Desirable Criteria

• Knowledge of Ticketmaster systems (Archtics/PCI)
• 2 years’ experience years in a similar role providing ticketing solutions

​​​​​​​​​​​​Salary - £25,500 per annum

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Benefits
The Odyssey Group has a range of benefits which it offers to full and part time staff[1].

• Free car parking.
• 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop.
• Complimentary tickets to Belfast Giants and friends and family access to W5.
• Holidays commence at 31 days per year rising to 34 [prorata for part time staff.]
• Company paid social events.
• Contributory pension scheme, life assurance and paid sickness benefit.
• A comprehensive health cash plan plus Winter Flu Vaccination Scheme.
• Salary Sacrifice including pensions, holiday and cycle to work schemes.
• Training opportunities

[1] [Some T&Cs and qualifying periods may apply]