Tote Operative

Company Information and Introduction:

Permanent, part-time role, approximately 3.5 - 8 hours per week, depending on the racing schedule at the assigned venue, and may vary depending on the needs of the business. Race nights are Fridays.

Please note that, in line with legislation, all applications to GRI Tote must be submitted by a minimum age of 18.

Key Responsibilities and Duties:

• Develop a good understanding of tote products and the range of bets available.

• Process customer bets during a race night in advance of each race using the companies selected Tote Betting System.

• Process winning bets and pay out winnings to customers.

• Provide any relevant updates to customers such as non-runners and jackpot guarantees.

• Up-sell additional products when appropriate.

• Listen to any customer complaints on your section and pass on to management without delay.

• Participate in daily briefings to discuss each events detail.

• Provide excellent customer service to guests.

• Reconcile nightly takings at the end of each shift and report any discrepancies to management.

• Comply with all company procedures to include all statutory procedures- Fire Health and Safety, hygiene, internal audit.

• To carry out any other reasonable task as assigned by management to meet with business needs.

Key Skills and Competencies:

• At least 6 months gained demanding role with excellent problem solving and analytical skills.

• Proficient in Microsoft Office suite particularly Excel & Word.

• Fluency in English is essential.

• Good interpersonal and communication skills.

• A full driving licence is preferred.

• Has the ability to work towards tight deadlines whilst using their own initiative.

• Ability to learn quickly and work as part of a team.

• Seeking a challenging work environment.