Tour Guides

Salary Tour Guide: £11.79 per hour Main Purpose of Job and Responsibilities At the forefront, you will conduct tours throughout the Caves and environs, describing geological processes in relation to cave and landscape geography. • Lead informative tours, describing geological processes in relation to cave and landscape geography. • As directed, lead educational trips and tours. • Assist with the protection of the Marble Arch Caves, nearby sites and their environs by providing a watchful presence at all times • Respond to face-to-face, telephone and online visitor enquiries as required • Play an active role welcoming and safekeeping of all visitors • Proactively report problems/incidents in accordance with Council procedures. • Operate the underground boat as directed • Carry out basic surface and underground maintenance work such as path cleaning • General cleaning and maintenance tasks throughout the facility including toilets, staff kitchen area and public area as directed. • Participate in training on health and safety, first aid and emergency, rescue warning and evacuation drills. • Share knowledge with other seasonal employees. • Ensure the public and colleagues are provided with a safe environment, reporting any risks and concerns in accordance with operational procedures. • Any other relevant duties considered necessary by the Manager or other Senior Officer for the provision of a high quality service to visitors

General: • To comply with all the Council’s policies and procedures including the Employee Code of Conduct and the Employee and Councillor Working Relationship Protocol. • To promote the Council’s equal opportunities policies and avoid all forms of discrimination as an employer and a service provider. • To implement all Financial and Procurement policies and procedures. • To comply with employee responsibility in relation to all records held, created or used as part of the Council’s business. All records, paper or electronic, are public records and accessible by the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and the Data Protection Act 1998. • To undertake the duties of the post at all times in a manner that enhances and promotes the positive image of Fermanagh and Omagh District Council • The postholder will be expected to be flexible and adaptable to meet the changing needs and requirements of the organisation. The above list should not be seen as an exhaustive list of duties, and the postholder will be expected to undertake other relevant duties, as required. Essential Criteria

• An interest in working at the Marble Arch Caves
• Hold a minimum of three months experience of dealing with the public in a customer service capacity.
• Working knowledge of health and safety

Desirable Criteria

• Hold a minimum of one year’s relevant experience of dealing with the public in a customer service capacity
• Experience of working with groups