Trade Counter Sales Assistant

JP Corry, BITC’s ‘Responsible Company of the Year’ (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of ‘Decency’, ‘Passion’ and ‘Pride’ we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us.

Our team in Derry are looking for an enthusiastic and dedicated Customer Service Advisor who prides themselves on delivering first class service and who can really make difference. In this customer facing role, you will be responsible for contributing to and exceeding customer expectations, whilst supporting the achievement of sales and profit targets through upselling and cross-selling products.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays). JP Corry was recently honored as Northern Ireland's Responsible Company of the Year, reflecting our ongoing commitment to working innovatively for the betterment of society and the environment.

Branch opening hours are Mon - Thurs 07.30 - 17.00 Fri 07.30 - 16.00 Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs!

Duties to include:

• Provide an exceptional level of customer service to all customers. Building relationships both over the phone and face to face and also including prompt and accurate responses to online/ecommerce custom and queries.

• Identify and generate sales opportunities for the full range of JP Corry products.

• Provide realistic quotations to meet both customer and business needs.

• Ensuring a high standard of ‘good housekeeping’ throughout the store

• Development of new and promotional product lines

• Carrying out all cash transactions, refunds and till processes accurately and in accordance with branch procedures

• Ensure sufficient levels of stock are on the shop floor, ordering more as required

• Any other reasonable duties deemed necessary.

Suitable applicants will ideally be/have:

• Passionate about delivering a first class customer service experience and know what great service looks, sounds and feels like.

• Proven experience within a face to face sales and customer service based role.

• Possess strong communication and interpersonal skills in order to be a real team player.

• Proficient in the use of IT and have good computer literacy and telephone skills.

• Web sales, ‘E’ commerce and social media experience

• Ideally knowledge / experience of the construction / building materials industry.

Benefits of Working at JP Corry:

• Bonus scheme

• Sharesave and share plans

• Pension Scheme and DIS Benefit

• Enhanced Maternity & Paternity pay

• Training opportunities

• Staff Discount

• Aviva Digicare+ 

• Cycle to Work Scheme

• Generous annual leave scheme

• Salary £26,500 - £28,500