Trainee Leisure Assistant

Salary: £23,500 - £24,294 per annum (pro rata) based on 37 hours per week, plus shift allowance and weekend enhancement may be earned. Will progress to Scale 3 SCP 7-9 £24,294 - £25,119 per annum pro rata based on 37 hours per week, upon successful completion of NPLQ Qualification. (Failure to do so will result in the termination of your employment from this post)

JOB PURPOSE: Committing to the one-team ethos, you will be flexible and collaborative and you will actively support all colleagues and other activities necessary to deliver the service objectives. In the pools, you will uphold all lifeguarding and safety standards and procedures, ensuring that all customers have a safe and enjoyable experience in the pool areas. You will also ensure that all facilities/areas are properly organised and equipped so that customers have a safe, clean and enjoyable experience.

MAIN DUTIES AND RESPONSIBILITIES You will train in order to: 1. Maintain constant surveillance of the pools and act appropriately to ensure the safety of customers. 2. Adhere to all NOPs, EAPs, control measures, safe systems of work and standards. 3. Remain fully conversant with all emergency procedures and take part in emergency situations, providing emergency care as required. 4. Ensure appropriate customer behaviour within the facility. 5. Ensure that all customers are fully informed with respect to the facilities, services, products, and prices available to them. 6. Promote and/or sell all products and activities within the Centre and within the Leisure Services portfolio. 7. Conduct inspection and cleaning duties to ensure that all areas of the Centre are clean, tidy, and hygienic and facilities and equipment are fit for a safe and enjoyable customer experience. 8. Conduct effective set up/take down tasks to ensure facilities and equipment are prepared for a safe and enjoyable customer experience throughout the Centre. 9. Participate in the Centre’s checking system, keeping records up-to-date and fix or promptly report faults, as appropriate. 10. Participate in the pool water quality testing system and procedures to ensure pool water quality is safe and maintain records. 11. Maintain NPLQ and complete training and CPD. 12. Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Centre. 13. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post Qualifications and training • You must achieve your NPLQ (training provided by Council) within 6 weeks from your date of commencement. Failure to do so will result in the termination of your post. Key skills, knowledge and attributes • Effective customer care skills; • Excellent oral and written communication skills; • Ability to keep accurate records; • Ability to work as part of a team; • Ability to work on own initiative; • Ability to handle sensitive or difficult situations appropriately; • Understanding of health and safety requirements; • Flexible approach to work demands.