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Trainee Manager

PenneysWestmeathContract

Job Description

Purpose of role: To assist the store management team in the day to day running of departments, while aiming to maximise sales figures and learning the requirements of a Primark retail manager

Reports to: Store Manager/ Assistant Manager

Key Responsibilities:

Sales and Commercial Focus – Maximising sales, opportunities and performance

· Drive and monitor sales in your department ensuring that all targets are met

· Ensure all department sales reports are checked daily/weekly and action taken where appropriate

· Using all available reports maintain a full knowledge of department sales figures, budgets and SPV (Selling Price Variance) to maximise performance

· Mark down individual items of stock in line with company policy, in a timely manner and monitor to ensure sell through

· Understand the market by monitoring the local area and competitor activity to maintain competitive advantage

· Communicate and promote Primark’s Corporate Social Responsibility policy

Stock Management – Managing stock file so as to minimise cost

· Ensure stock levels are sufficient to maximise sales across department, through effective use of the Stock Replenishment System (PSR) system

· Be fully aware of stock in your department and use available information resources to ensure stock is displayed in line with sales and that best sellers are promoted

· Monitor the performance of new lines and replenish stock to ensure sufficient cover in your department to deliver maximum sales performance

· Implement relevant systems and procedures to minimise stock loss and ensure it is within company limits

People – Recruiting, leading and motivating team to achieve company standards

· Optimise staff morale and promote a positive work environment whilst ensuring staff are fully aware of their obligations in relation to company policies

· In conjunction with supervisors compile daily plans for staff coverage and rotas

· Communicate with and work alongside staff and supervisors to achieve required results

· Gain understanding of all areas of the store and company strategy

· Develop management and people management skills

· Work in conjunction with the store manager to achieve targets and timescales set in the Management Development Programme

· Develop own capability by using all Management resources to learn new systems and procedures

Merchandising – Delivering excellent visual standards

· Ensure that high visual merchandising standards are sustained in line with the Store Operations Manual across the department and visual impact is optimised in order to attract sales

· Ensure levels of stock are maintained and merchandised in line with company guidelines to maximise sales

· Ensure department presentation, point of sale and ticketing is consistent and in line with legislative requirements and company policy and procedures

· Carry out department inspections daily

Operating Standards – Consistently deliver against company expectations and policy

· Implement systems and procedures to maintain operational standards in line with the Store Operations Manual and all other procedural guidelines

· Maintain standards throughout the day ensure recovery is completed daily

· Ensure compliance with the company refund procedure and daily refund checks

Customer Service – Leading the team to deliver excellent customer service

· Ensure staff are demonstrating excellent customer service standards at all times

· In the event of a customer complaint or query react in a professional and courteous manner, elevating the issue to senior management where necessary

· Ensure compliance with the company refund procedure and daily refund checks

Environment, Health & Safety – Overall store responsibility for ensuring H&S standards are adhered to

· Maintain an up- to-date understanding of relevant legislation to produce a safe working environment across your departments

· Ensure all EHS records and documentation are maintained within company guidelines

· Ensure compliance with legislation associated with fire prevention and the protection of people and property in the event of a fire

· Accountable for staff being fully conversant and comply with Health & Safety at work provisions

· Be alert to any potential hazards across your departments

Security – Preventing company property loss, theft or abuse

· Responsibility for holding store keys and being available for emergency callout

· Ensure staff in the department are fully aware of and complying with company policies regarding security

· Accountable for securing all cash, stock and property

· Follow appropriate company policies regarding customer or staff theft

Comply with company procedures on staff searches

Skills/Knowledge/Experience:

· 3 years retail experience in a sales/service, supervisory or management capacity

· 2 years fashion value retail experience

· 2 years team leadership experience

· Qualified to GCSE level (or equivalent) in Mathematics & English

Job Expires

02-Oct-2020

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